2nd time staying here. Both times were in their premium "panoramic suite" - We will not be back. This not even CLOSE to a "4-star" hotel. The first time we stayed was May 2022 - It was "okay". The reception was helpful. There was an issue with the front door to the building, and some of the cabinet doors were hanging off in the kitchen. Otherwise, ok. A bit overpriced, but ok.
This time (September 2022), we arrived, no reception on site whatsoever. The front security door to the hotel is STILL broken, and covered in TAPE (building has ZERO security whatsover). We did not receive the ironing board we requested. There was no availability for any additional towels. The floors are dirty. the cabinet doors are STILL hanging off the cabinets. the fridge/minibar was EMPTY with absolutely nothing. There wasn't even any coffee available. The hotel DIDN'T EVEN LEAVE COFFEE! You're not allowed to smoke on the balcony, yet the balcony was littered a previous tenant's cigarette butts. Unacceptable.
The entire front of the hotel is a huge, mud-covered construction zone. (No parking whatsoever) To make matters worse, the path in front of the building is tattered together with boards, makeshift walkways, unkept, and several piles of dog poop had to be "dodged" while carefully navigating the tiny, rickety walkway to the front door of the hotel.... which is taped up, and the door knob falls out of the door onto the ground (literally).