Best Western Plover Hotel & Conference Center

After we checked in we went to our room. As we opened the door we were greeted with the smell of cigarette smoke. Someone smoked in our room/bathroom relatively soon before our arrival. I went to the desk to inform the attendant of this- as I didn't want to be blamed for this. It was a busy time & another guest was frustrated as they didn't have a room reserved for her when she had a confirmation #. So I left & came back & still had to wait.....finally the attendant listened & was surprised to hear of someone smoking in my room since in was not rented in since the Sunday b/4 & this was on a Friday night. He rounded up a housekeeper & she sprayed the room down well to minimize the odor & apologized for the inconvenience. We also had no extra toilet paper, No linens for the pull out bed & had to mess with the TV for 30 min to get that to work. Tried to call the front desk several times for help & no answer! We have stayed here b/4 & this stay was Extremely Disappointing! Not sure if I will ever return.

Our room was clean and updated. We would probably use a Best Western again. Friendly staff.

We always enjoy our stay. I just wished you had biscuits & gravy as an option for breakfast. Tired of waffles....

Room was nice but very dusty. Jets didn't work in the jacuzzi. We called front desk for assistance but the guy said jets should turn on with a switch. We touched every single switch in the room and nothing happened (room 225). Besides that location is good, right off the highway so it was easy for us to drive straight back home after resting a night.

Over all a good hotel. The walls are a little on the thin side though. You could hear a lot of what was happen in the next room and in the hall way.