Element New York Times Square West

Service wasn’t very friendly at the front desk. Hotel was ok, but you can have way better hotel for the same price and in the same area. Room was decent, has been renovated but they hadn’t done very good job cleaning when we arrived to the room. Hotel was really busy and you had to wait for the elevators most of the time. Area was little rough around the hotel, even though it was only short few blocks to broadway and Times Square. Over all; hotel was ok but wouldn’t stay there anymore, since you can have way nicer for the same $

We went there for check in only to be told that our reservation was cancelled due to the error in our credit card payment. The hotel insisted that they called to inform us of it to which we did not receive. We thought that even if they indeed called and couldn't get through, they could've sent an email to notify us ahead. We were left being helpless after being told that our reservation is cancelled so we had re-book at a higher rate as it is a last min thing. We only stayed a night anyway but oh boy our nightmare didnt stop there. The hotel is worn and seems rundown. Room is dark and and dimly lit even though all lights have been on. Detected bugs in the bathroom, pillows are flat and the room smells. The only consolation is its close proximity to Times Sq and all other attractions but the road leading to these places doesnt feel safe anyway as many homeless and ghetto dudes start congregating the place when the sun starts to set. Oh, breakfast was provided and it's pretty decent.

The hotel was fairly average and not like the pictures, a bit of light in the rooms would be helpful. Breakfast is all on paper plates and cups, I don’t understand why NYC does this. The neighborhood is very close to Times Square but it’s dirty and crowded. I’d try something closer to Central Park next time.

Location was great! Very close to port aurhority and Times Square. Room had a small kitchen which we weren’t expecting and would have used if we stayed longer.

Almost everything was good - A lot of choices for breakfast, near Time Square, the room was clean. Weaknesses - Online they say they have a parking, but it’s not true. There is a company in front that you can pay. The employee at the hotel told me « I’m not sure, I think it’s around 15.00$... », but no they charged us 90.00$ US for only one night !!! Also, online it says that they have small bed for one personne if needed, but when I asked for one, they told me that they have nothing, so my friend who moves a lot when he sleeps, he slept on the floor for one night. Otherwise, the rest was fine. They also have a rooftop where you can go at night !