The Westin Siray Bay Resort & Spa, Phuket

Henkilökunta ei ymmärtänyt mikä asia oli vaikka se piirrettiin ja kuvattiin, tuotti paljon vaivaa. Kaksi erillistä vuodetta oli tosi vaikea saada. Varaus ei vastanut odotuksia, joten vaihdettiin kalliimpaan ”villaan” johon luvattiin kaksi erillistä vuodetta, jota ei pystytty toteuttamaan ennenkuin saatiin paikallinen johtaja paikalle, tämä kesti päivän. Henkilökunta yritti tehdä parhaansa. Kallis hotelli, kuljetus maksoi Phuket kaupunkiin ja patongin rannalle. Tämän tasoisen hotellin pitäisi tarjota kyyti kylille, kävelymatkan päässä ei ollut palveluja. Muuten kiva rauhallinen paikka.

My boyfriend and I were travelling around Thailand for almost a month and decided to book some 5 star hotels at the end to relax before flying home. I booked the Westin Siray Bay for the night of my boyfriends birthday as a special treat, however, the entire experience was a nightmare. This is NOT a five star establishment. When we arrived in our room, we found it to be dirty with dead bugs in the bath. We were also told we'd have to pay extra for wifi (when a one night stay is €160, we figured free wifi would be a given). This was all after a half an hour wait for check in, while staff checked the room. When we complained to management, we were moved to a villa, which we hoped would signal a change in the experience. However, after a lovely meal in the Prego restaraunt, we went back to sleep and a cockroach fell on my boyfriends arm just after turning out the light. He was so freaked out by the experience (he couldn't find what we then thought was a bug - we found it the next morning) that he didn't sleep a wink that night. When we again informed management about this, we found them quite dissatisfactory. There were a lot of apologies but no action. Follow up was a joke. I wouldn't recommend anyone to stay here. We had hoped to enjoy a special night with 5 star service and facilities but it was 4 star at most for service. And for the price that's just not good enough. There are FAR better 5* hotels in Phuket, we stayed in the Novotel also and that was fantastic, go there!

This hotel was wonderful, it had 3 pools and multiple restaurants and I ensured to get a room with a view of the ocean which was amazing. The food was delicious, the rooms were beyond comfortable and the bathroom had all the amenities and more. The lovely patio furniture was comfortable and a nice place to chill and read my book. I took this trip for a little R&R before starting a new role and it was exactly what I needed. My only negative was the number of children making a ruckas, which I found really disappointing being a single traveller looking to relax, in a quiet surrounding. Considering they have children's swimming pools and entertainment areas, it was frustrating that parents utilised the areas for adults to entertain their children. Those amenities were some of the biggest reasons I booked this hotel, as I have had issues in the past with similar establishments. Overall I would highly recommend it and I am definitely going back next year

You never tierd from look to View natural and sea, Only weeknes for this hotel was the area, so faar to patong beach, about 1 hour. If you don't wanna go any where this palce is a right place. The personel was polite warm and hospitality. Good food, nice pool , good view, quiet and relax.

If you stay here, better have money for taxi every time you go out. You have to pay for their shuttle busses which is way more expensive than taxi. It is very remote that you won't be able to walk to town. The place itself is located in a hill. You either have to call the desk for a ride (golf carts) for you to go around the resort or walk down a steep stairs. Not ideal for me since I have a two year old. Rides are mostly prompt except during dinner time. You'll wait 15-30 minutes. Their private beach is very dirty, can't swim at all. Breakfast buffet is great but their dinner foods are so so. Swimming pool is great for relaxation. The only thing we liked about this resort. We were referred here by a friend. A big disappointment.