4/10 Fair
Jan 27, 2025
Disappointing
The second shift receptionist was very rude. Every year we come to Illinois and a bunch of other family members come in as well. We book 10/12 rooms and have always used the common area to meet and play cards/games etc. They would not allow that this time wanted us to rent a conference room. The 2nd night we were standing commons are trying to figure out where we could go and the cops were called on us. Now..if we were all to come down for breakfast at once would we be told we couldn’t? It was highly disappointing because all of us have never had a problem and the hotel was always up to par. Now we will be staying somewhere else.
nicole
nicole, 3-night family trip
Verified Hotels.com guest review