Aloft Milwaukee Downtown

The hotel was clean and modern. The location was fine since it was walking distance to get to places and easy to get to if you were driving. Unfortunately the a/c was not working properly in the room and the front desk person told me that it was motion activated? Obviously that made no sense, but I was too exhausted from the day to make a big issue of it. Before I checked out, I mentioned to the front desk that they need to get the a/c looked at and surprisingly was comp’d for my valet parking. Which was unexpected and nice of them to do. Overall, I would come back to this hotel since the a/c problem probably doesn’t happen that often. It was a nice hotel overall.

Nice boutique hotel. Not thrilled with the mandatory $30 valet parking with $6 parking across the street. Ask for towels in advance as well. They only provide one bath towel, one wash cloth and one hand towel No shampoo in shower or room. It seemed pretty obvious for cleaning staff to notice. Not sure why I had to point it out. Took an hour to send extras up to room. But I'm still giving it a thumbs up on cleanliness and location.

We are usually really happy here. We had to wait at check in while the front desk clerk "chatted" with 2 women and there were 5 people waiting to check in. Another clerk finally came up and helped. Our room was dirty, the freezer compartment in the frig was almost completely frozen shut, the thermostat was taken apart and laying in pieces. They wanted us to wait for someone to come up and fix it. We asked for another room. The freezer was half frozen in this one. room was not clean either and there were dirty glasses outside the door. I mentioned it on the way out and the clerk looked annoyed. We went down for coffee in the morning and it was gone and they wouldn't make any more. Not happy at all this time. The valet attendants were extremely nice!

I’ve stayed at a number of Alofts and I found this one to be possibly the worst. The whole hotel is in need of updates and my room felt dirty and was not stocked (I checked in and there were 2 bath towels, a few squares of toilet paper left and the bathroom floor looked dirty). The bathroom shower floor felt slimey and smelled like a wet dog. I would have mentioned this to the front desk, but they seemed unconcerned and were not friendly on check in,and when I checked out, no one asked how my stay was. Only saving grace was the valet team who were friendly and efficient.

Usually, SPG properties are very nice and well maintained with excellent service. We did not experience that at this location. The service was lackluster, not a lot of friendliness from the staff checking in or parking our car (you MUST do valet, no self-park). Also, there were a ton of really loud drunk guests partying outside in the courtyard area and in the hallways well past 1am. I know they can't control who stays in the hotel, but it was very loud in the hallways. Maybe I'm just getting old :) Also, the pool was closed for chemical maintenance, and they were doing a lot of construction so the lobby area smelled like carpet glue or something. I know they can't help that, hopefully renovations help boost the place a little.