Grand Bahia Principe Bávaro - All Inclusive

Customer service terrible. Staff seem less than enthused to be at work and nevermind helping to address any issues that you may be having. Resort itself also terrible compared to my past experiences in all inclusive resorts in the Caribbean. No wifi unless you’re in lobby. Absolutely nowhere to eat if you missed breakfast which ends at 1030. The next time of day you’re able to eat at all in resort is at 1pm when they start serving lunch. Other than that you can’t even get a sandwich or a fruit to hold you until lunch. Basically, I would not return nor would I reccomend anyone staying here.

Grand Bahia leaves nothing to be desired. The customer service was amazing from start to finish. Upon arrival your bags are stored & you’re offered a delicious cocktail. Checkin was a breeze. We were then directed to go have lunch. The trolley runs so frequently you hardly have to walk anywhere. The entertainment every night in the lobby is great. The property is right on the beach. The entire stay was breathtaking

I travel at least 2-3 times a month (most out of the country) and this property by far was the worst experience of my life!!! DO NOT STAY HERE as it will ruin your image of DR. The staff there were extremely lazy/unhelpful, rude, and try to scam you as much as possible. They want to avoid you as much as possible and do as little as possible. The whole property is pretty run down. Our room's toilet wasn't working, shower was leaking water all over the floor, mold in the rooms, tv was broken, and a lamp was hanging off the wall. We called the front desk multiple times to fix, but no one came. We paid for non-refundable 5 nights in this hotel and on our second day there, they asked us to pay an extra 170 dollar a night on top of 189 we already paid. The hotel is definitely not worth that much. After a hour of speaking to them, we decided to book another hotel and the manager and staff wouldn't let us leave the property without giving them more money when we explained to them we already paid for 5 nights (we only stayed for 1). They wouldn't let us leave the property without giving them more money. The manger was swearing and screaming at us in the middle of the lobby with other guests around. She even threaten to call the police on us and held our luggage and pretty much held us hostage. We finally paid after 2 hours of arguing w/ them just so we can leave. AVOID THIS PROPERTY!!! We were so happy we moved. The new hotel was amazing w/ great staff and clean rooms.