Grand Bahia Principe Bávaro - All Inclusive

Customer service terrible. Staff seem less than enthused to be at work and nevermind helping to address any issues that you may be having. Resort itself also terrible compared to my past experiences in all inclusive resorts in the Caribbean. No wifi unless you’re in lobby. Absolutely nowhere to eat if you missed breakfast which ends at 1030. The next time of day you’re able to eat at all in resort is at 1pm when they start serving lunch. Other than that you can’t even get a sandwich or a fruit to hold you until lunch. Basically, I would not return nor would I reccomend anyone staying here.

Grand Bahia leaves nothing to be desired. The customer service was amazing from start to finish. Upon arrival your bags are stored & you’re offered a delicious cocktail. Checkin was a breeze. We were then directed to go have lunch. The trolley runs so frequently you hardly have to walk anywhere. The entertainment every night in the lobby is great. The property is right on the beach. The entire stay was breathtaking

I travel at least 2-3 times a month (most out of the country) and this property by far was the worst experience of my life!!! DO NOT STAY HERE as it will ruin your image of DR. The staff there were extremely lazy/unhelpful, rude, and try to scam you as much as possible. They want to avoid you as much as possible and do as little as possible. The whole property is pretty run down. Our room's toilet wasn't working, shower was leaking water all over the floor, mold in the rooms, tv was broken, and a lamp was hanging off the wall. We called the front desk multiple times to fix, but no one came. We paid for non-refundable 5 nights in this hotel and on our second day there, they asked us to pay an extra 170 dollar a night on top of 189 we already paid. The hotel is definitely not worth that much. After a hour of speaking to them, we decided to book another hotel and the manager and staff wouldn't let us leave the property without giving them more money when we explained to them we already paid for 5 nights (we only stayed for 1). They wouldn't let us leave the property without giving them more money. The manger was swearing and screaming at us in the middle of the lobby with other guests around. She even threaten to call the police on us and held our luggage and pretty much held us hostage. We finally paid after 2 hours of arguing w/ them just so we can leave. AVOID THIS PROPERTY!!! We were so happy we moved. The new hotel was amazing w/ great staff and clean rooms.

Planned 6 nite stay but cancelled last 3 nites and booked at another hotel. Mostly upset because we couldn’t get reservations for any rests the whole time- told us nothing available. So we spent a lot of money to go to a buffet rest every nite!! I told them that was unacceptable but they didn’t care at all. There’s only 2 of us and they could have fit us in somewhere! Then people told us the rests were half empty! Also, hard communicating when hardly anyone speaks English enough to have a conversation ! Other 2 things- mosquitos in room- got eaten up and too spread out- can’t see ocean from rooms- have to go whole way to beach pool to see ocean. I asked for something close to pool cause I have lung disease and they didn’t do that either! First room they gave me was on 2nd floor- with no elevators. Then gave me first floor but way back from pool. Not a real good experience- and we travel ALOT!

We really wanted to like this place. I've very rarely given a review that is less than 5 stars, but I simply have to here. This place is very crowded, it's not clear where things are, and the staff was (for the most part) lukewarm at best about assisting with our needs. The room was just good, the food was just good, and the pools were simply good. We could only get one reservation for dinner when we were there and it was at 9:30pm on the last night. We got dressed up and finally found the restaurant only to find out that the hotel had lost our reservation number and there was nothing else they could do. We would request things like towels and bottles of water to the room and it would either not show up or only show up after multiple calls. The pools were very crowded as well and nothing really to speak of. From the moment you get there until the moment you leave, in the avenues, on the beach, etc. EVERYONE is trying to sell you something. They are generally ok even though they are in your face, but the last night we were there (the same night they lost our dinner reservation) there were two guys on the avenue where the merchant tables were that hounded us even to the point where one said "Well thanks for wasting my ******* time." We were most happy with the excursions but you do not need to stay at this hotel to do those and we do not recommend this hotel.