GreenTree Inn & Suites Longview South I-20

Love this

The staff was very friendly at check in and out. The floor we were on had a musty smell to it, but it resolved after a while. It was quite humid outside so I’m sure that wasn’t helping. The room was clean and spacious. Overall a nice stay!

When we arrived we were not greeted by staff. The person was hiding in the corner out of view. We liked the room it was clean but had a worn sofa and chair in the room. Our room had no housekeeping we checked in Thursday until Saturday afternoon. From Friday until Sunday we had to call the front desk for clean washcloths and towels. Friday night we called not only for towels and washcloths but two have the trash taken out. Sunday we informed the front desk we needed toilet paper at 9am before we left.....11pm that night my husband went to get toilet paper and yes washcloths and towels. We could have lived with the room but the service was unacceptable.

Property has great curb-appeal, the lobby is large and clean, and our spacious double queen room had an in-room hot-tub (did not use). And yet... The elevator is poorly maintained, creaks & groans like it's about to fall apart, and the carpeted hallways have a stuffy smell. At 7:15pm check-in, our room had still not been cleaned, beds unmade, sheets and towels still on the floor. We were told there were no other rooms available, due to over-booking. Seems this hotel was short-staffed, compounded by a recent storm causing wide-spread regional power outages, so people were booking rooms to wait for residential power to be restored. Water pressure on 4th floor was very low, and the toilet never stopped running (needs a new float valve). One of the beds had slightly stained sheets (silver lining: no bed bugs!). Although we explicitly booked 4 guests, obtained 4 key cards, the room only had 3 towel sets, and then staff told us the next morning that they had no fresh towels since they were being ... washed. Really?? The sparsely appointed "hot" breakfast bar had a waffle iron, cereals, juices, muffins, yogurt and toast. No eggs, no meat, despite the pictures. When I showed the attendant the moldy bagels, she simply threw them out without replacing them. The coffee machine uses powder, not grounds. As I sat down to write this review, I discovered that the desk chair's height adjustment is broken! Will never book again. Avoid this tired and worn out hotel until they improve things.

Beautiful hotel! Great price, wonderful hot breakfast. Will go back!!