Hotel Gardenia & Villa Charme

The hotel was excellent . Very clean, and the rooms had everything you need. The two pools were a wonderful bonus, as was the bar. The staff cannot do enough for you, and all speak English. The location of the hotel is good, with a pleasant walk into town along the lakeside. Bus stops are nearby too.

The staff and service provided by the hotel was superb. We were made to feel so welcome and nothing was any trouble when requested. The breakfast had a large selection and was replenished frequently and the rooms were kept extremely cleanly. We enjoyed the stay so much that we are already planning to return again.

The moment you walk into the hotel it's relaxing, the reception staff are friendly, helpful and courteous. After being shown to our room we were given a complimentary welcome drink. Then the receptionist spent time with us going over places to visit and best form of transport. When you came in the evening they were interested In your day. Every area of the hotel is so very clean. I'm afraid there are negatives to the hotel. When we were shown our room my heart plummeted, although it was very clean it was like walking into a 80's time warp. When you are spending that amount of money on a premium room you expect a lot better even if you weren't paying a lot standards should still be high. The decor is so outdated, the beds and pillows hard. Also if you want wifi in your room you have to pay extra. If the rooms could be updated you really would have a gem. in your day.

Hotel is about 15 minutes walk from main resort but the walk is a lovely walk along the lake path and perfectly flat. Hotel staff are as friendly and informative as any I have ever came across. Nichola who runs the Hotel cannot do enough for you and this is the same for all his staff. There are apartments outside of the main Hotel which are spacious and overlooking lake with access to two pools. The main Hotel rooms are also a good size and again a lake view room is best

Stayed for one week to go to sons wedding. All staff were helpful and friendly. Everyone was happy and couldn't do enough for you.