I stayed at this hotel last year, it was comfortable and the staff were very nice and polite. but this year the rom was uncomfortable due to the extreme heat and the lack of air conditioning or a fan.
You now have to pay for parking which I think is nonsense and it completely put me off. The staff in the dining area were unpleasant and overwhelmed by their work, one had to ask for coffee everyday, also very off putting.
However the staff at the front desk were pleasant, Housekeeping staff were also not good, I had no fresh towels till I mentioned it to the front desk, my brother was locked in his room from the outside by housekeeping staff.
In short I will not be returning to this hotel, Bad Oldesloe is a regular destination for me as I have family living there.