Embassy Suites by Hilton Hot Springs Hotel & Spa

The reason we stayed here was for the breakfast and the shuttle to and from horse races the breakfast is horrible and they dont do the shuttle and the ladies at the so called breakfast were not so nice and the food was terrible cold biscuits and no gravy it was bad just not what it used to be we would have stayed closer to the horse track

Great location!!! Hotel was nice. We had a corner King room - it was very spacious and roomy. The room was clean, the parking was free, and it was a 10 minutes or so walk to either Bathhouse Row one way or about 5 minutes to the hiking trails the other. Location could not have been better. Room was clean, water pressure was super strong, TV a bit small (but is that such a big deal). Overall - it is not a 5 star hotel - so do not expect one. It is clean, the staff is friendly, the atrium bar area is welcoming, and it is within walking distance of many things. Stay here. You will not be disappointed.

Overall it was a great stay. The only thing that i thought really needed more attention was the sleeper sofa. The matress cover looks like it needed to be cleaned.

Love Hot Springs. AR. Great hotel with huge courtyard and viewable from all of the rooms to the roof. Great location close to downtown National Park area. Two Free Drinks on arrival was a nice perk. Winning my first three horse races at Oaklawn was a huge plus.

Rooms were a little worn due to age but front desk staff was very helpful and accommodating

The hotel is great. We have stayed here several times. A little disappointed in the cold breakfast offered

The breakfast could really use an upgrade. If you charge for dinner why can’t you just offer something different than the sad choice of what you offer. On day 2 of our stay we actually went out for breakfast because of it. The rest of hotel was good.

The only thing I didn't like is that THEY DON'T DO THE CLEANING MORE FREQUENTLY. I understand that due to COVID reasons, cleaning service cannot or should be done daily. But every week is a long time and the rooms smell bad. For the same reasons, it is necessary to enter the rooms with food, therefore the garbage that is discarded accumulates a lot and generates a bad smell and bad appearance in the room. Likewise, there should be food service in the restaurant, even at the bar or at tables widely separated by COVID, but NOT to stop providing the service since not all of us want or can go out to find food at restaurants.

Booked a smoking room with king size bed and got a non smoking room with 2 full size beds then was told a hot breakfast wouldn’t be served because there wasn’t enough occupancy in the building

Our toilet over flowed without us knowing while my wife and I were out to breakfast water made it to the room area on the carpet got a few of our things wet and they charged us $500 for water damage, the maintenance guy and manager on duty were rude