Staybridge Suites Kansas City - Independence

When we attempted to check in, the person working the front desk immediately told us that our room would not be ready until the check in time of 3PM, she did not look to see if any rooms were ready or offer any accommodations, when we asked if we could put our things somewhere and use the pool while we wait and she rudely told us no, we had to be checked in to use the pool. we asked if we could cancel the reservation after we found another hotel willing to accommodate us, she told us they would cancel and not charge my card, guess what, we were charged full price. she was extremely rude and not interested in booking at this location or Staybridge again.

Would stay again. But they only have king beds and a very uncomfortable sofa bed. Breakfast was good. Open till 10:30 on week ends but were out of coffee and eggs at 10.

Clean room, professional staff, good / clean breakfast.

The hotel was nice and the room was great. The bed was not quite as comfortable as we would have liked.

Hotel is located in a quiet, clean area. Upon entering, the lobby and lounge areas were cozy and inviting, with a fireplace. Check-in staff were friendly. Our room was a Queen Suite, with a fridge, microwave, stove-top cooker and a dishwasher. The bed was a little hard, but we had plenty of pillows and an extra blanket. "Sitting" area was comfy, with a small love seat. Wi-Fi worked great! We didn't make it down for the breakfast that was offered. There is a soda machine located in the breakfast area, which was accessible to us at all times. We will definitely stay here again!