Holiday Inn Express & Suites Glen Rose

The hotel itself is fine for the most part, but there were two issues that made the stay unpleasant. First, the pool is freezing cold. We called before booking and was told that the pool will be room temperature (main reason to book a hotel with outdoor pool). But on a 78 degree day the pool is freezing cold and kids couldn't swim at all. That was a big disappointment. Then, the thermostat in our room was dead and no air at all. Woke up at 1:00am because of that and ended up staying up all night. When we informed the front desk in the morning, there was no apology. We were told that they would have come up to "kick" the unit if we informed them. Who would want to wake up the kids in the middle of the night? We've always had good experience with Holiday Inn, but this one is not.

The receptionist was not to helpful when I had an issue with my room. The bed was hard. The hotel was quite and the room was large and clean

Overall good experience. Check in & out was fast. Room was comfortable & quiet. Good selection in morning free breakfast.

Nice stay

The breakfast is so good! And the ladies who run the breakfast always ask if you need more or want anything else. Beautiful views and family friendly.