No. 12 Zhujiang West Road, Pearl River New City Tianhe Dist., Guangzhou, Guangdong, 510623
What's nearby
Guangzhou Opera House - 12 min walk
Taikoo Hui - 4 min drive
Canton Tower - 4 min drive
Beijing Road Pedestrian Street - 6 min drive
Canton Fair Complex - 8 min drive
Getting around
Foshan (FUO-Shadi) - 27 min drive
Baiyun International Airport (CAN) - 29 min drive
Guangzhou Railway Station - 8 min drive
Guangzhou East Railway Station - 17 min drive
Shiguanglu Station - 18 min drive
Women and Children's Medical Center Station - 5 min walk
Zhujiang New Town Station - 5 min walk
Huacheng Road Station - 6 min walk
Train station drop-off (surcharge)
Train station pick-up (surcharge)
Restaurants
Brez'n - 1 min walk
大厨小吃 - 3 min walk
聚荣饺子 - 2 min walk
高芬花园英伦酒吧 - 3 min walk
特坂烧咖啡厅 - 3 min walk
About this property
Grand Hyatt Guangzhou
At Grand Hyatt Guangzhou, you'll be within a 10-minute drive of Canton Tower and Beijing Road Pedestrian Street. You can visit the spa to be pampered with deep-tissue massages, body wraps, or aromatherapy, and G Restaurant, one of 3 restaurants, serves lunch and dinner. An indoor pool, a bar/lounge, and a 24-hour fitness center are other highlights at this luxurious hotel. Fellow travelers say great things about the helpful staff. Public transportation is just a short walk: Women and Children's Medical Center Station is 5 minutes and Zhujiang New Town Station is 5 minutes.
Languages
Chinese (Mandarin), English
At a glance
Hotel size
368 rooms
Arranged over 24 floors
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-out available
Early check-in subject to availability
Check-out time is noon
Late check-out subject to availability
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi and wired internet access in rooms
Parking
Free onsite self parking
Transfers
Train station shuttle on request (available at scheduled times)*
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) 6:30 AM–10:00 AM on weekdays and 6:30 AM–10:30 AM on weekends
3 restaurants
Bar/lounge
24-hour room service
Working away
Business center
Meeting rooms
Conference center
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Limo or town car service
Dry cleaning/laundry services
Hair salon
Free newspapers in lobby
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Facilities
2 buildings/towers
Built in 2008
ATM/banking
Safe-deposit box at front desk
Garden
24-hour fitness center
An indoor pool
Full-service spa
Sauna
Massage/treatment rooms
Steam room
Banquet hall
Accessibility
Elevator
Accessible train station shuttle
Hardwood flooring in room
Room amenities
Be entertained
LCD television
Satellite TV channels
Home comfort
Air conditioning (climate-controlled)
Minibar
Bathrobes and slippers
Iron/ironing board
Sleep well
Down comforter
Blackout drapes/curtains
Soundproofed rooms
Premium bedding
Free crib/infant bed
Rollaway/extra bed (surcharge)
Freshen up
Private bathroom
Deep soaking bathtub
Separate bathtub and shower
Rainfall showerhead
Bidet
Hair dryer
Towels
Stay connected
Desk
Free WiFi and wired internet
Phone
Desk chair
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe (laptop compatible)
Connecting/adjoining rooms available
Special features
Spa
O Spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and reflexology.
Dining
G Restaurant - Overlooking the garden, this restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required.
The Market Cafe - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Reservations are required.
The Penthouse - Overlooking the garden, this diner specializes in Chinese cuisine and serves lunch and dinner. Reservations are required.
Fees & policies
Refundable deposits
Deposit: CNY 1000 per accommodation, per night
Optional extras
Buffet breakfast is offered for an extra charge of approximately CNY 230 per person
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge (subject to availability)
Children & extra beds
Rollaway beds are available for CNY 230.0 per night
Pool, spa, & gym (if applicable)
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property accepts credit cards. Cash is not accepted.
Also known as
Grand Hyatt Guangzhou
Grand Hyatt Guangzhou Hotel
Guangzhou Grand Hyatt
Grand Hyatt Guangzhou Hotel Guangzhou
Guangzhou Hyatt
Guangzhou Hyatt
Guangzhou Grand Hyatt
Grand Hyatt Guangzhou Hotel
Grand Hyatt Guangzhou Guangzhou
Grand Hyatt Guangzhou Hotel Guangzhou
Frequently asked questions
Does Grand Hyatt Guangzhou offer free cancellation for a full refund?
Yes, Grand Hyatt Guangzhou does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Grand Hyatt Guangzhou?
Yes, there's an indoor pool.
Are pets allowed at Grand Hyatt Guangzhou?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Grand Hyatt Guangzhou?
Yes, there's free self parking.
What are the check-in and check-out times at Grand Hyatt Guangzhou?
Check-in start time: 3:00 PM; Check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.
What is there to do at Grand Hyatt Guangzhou and nearby?
Grand Hyatt Guangzhou has a spa and an indoor pool, as well as a 24-hour fitness center and a garden.
Are there restaurants at or near Grand Hyatt Guangzhou?
Yes, there are 3 onsite restaurants, featuring international cuisine and garden views.
Does Grand Hyatt Guangzhou have rooms with private spa tubs?
Yes, each room has a deep soaking bathtub.
What's the area around Grand Hyatt Guangzhou like?
Grand Hyatt Guangzhou is in Tianhe, a short 5-minute walk from Women and Children's Medical Center Station and 12 minutes' walk from Guangzhou Opera House.
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0/10
Cleanliness
8.8/10
Staff & service
8.6/10
Amenities
8.8/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
10/10 Exceptional
Dec 12, 2024
Home
Home, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Dec 8, 2024
Great property, great location
Great staff and Club floor reception. Great location. Club floor food could be a bit more western as it is geared to the Chinese guests.
Michael
Michael, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Aug 8, 2024
Ming
Ming, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Aug 8, 2024
yongpei
yongpei, 8-night trip
Verified Expedia guest review
6/10 Good
Jul 28, 2024
We booked non-smoking room, but they cannot provide the requested room type on the day of check-in. This is not acceptable for a star hotel. They should not accept booking if cannot provide.
Also when we have breakfast in the morning, this is first time no staff leading us the a table. They just asked for the room number and let us go in and find the table ourselves. We walk around and cannot find a suitable table and need to request staff the move the table eventally.
Yuen Fei
Yuen Fei, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Jul 16, 2024
Liren
Liren, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
Jun 25, 2024
Hou Tong
Hou Tong, 2-night trip
Verified Expedia guest review
8/10 Very Good
Jun 25, 2024
The room has a very nice view and very clean and comfortable. The staff is friendly too and the amenities is very good. Close to a lot of restaurants and public transportation is convenient. Only thing need to improved might be its lighting and the sign
Hou Tong
Hou Tong, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Jun 24, 2024
Özlem
Özlem, 5-night trip
Verified Expedia guest review
8/10 Very Good
Jun 8, 2024
I like the design of this hotel
canson
canson, 1-night business trip
Verified Expedia guest review
10/10 Exceptional
May 31, 2024
Francis
Francis, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
May 30, 2024
Clean, tidy and friendly staff.
Mohammad
Mohammad, 2-night business trip
Verified Wotif guest review
10/10 Exceptional
May 13, 2024
Excellent! Very pleasant environment. Clean and neat room.
Chi Tak
Chi Tak, 2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
May 9, 2024
.
MARIA
MARIA, 6-night business trip
Verified Expedia guest review
10/10 Exceptional
May 9, 2024
Kelechi Anselem
Kelechi Anselem, 4-night trip
Verified Expedia guest review
10/10 Exceptional
May 4, 2024
CHUNWEI JERRY
CHUNWEI JERRY, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
May 3, 2024
Great
Augusto
Augusto, 4-night business trip
Verified Expedia guest review
10/10 Exceptional
May 3, 2024
Great
Augusto
Augusto, 3-night business trip
Verified Expedia guest review
10/10 Exceptional
Apr 30, 2024
Yeung
Yeung, 6-night trip
Verified Wotif guest review
10/10 Exceptional
Apr 28, 2024
Didn’t like the omelette
hardip
hardip, 2-night trip
Verified Expedia guest review
10/10 Exceptional
Apr 25, 2024
Marius
Marius, 6-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Apr 23, 2024
Jennifer
Jennifer, 1-night business trip
Verified Hotels.com guest review
8/10 Very Good
Mar 7, 2024
good enough below GH standards
the hotel is below Grand Hyatt standards, run down and old.
The staff are friendly but lack basic English communication for an international chain.
bed is comfortable and pillow options are available.
getting up to the room is a hassle, you need to go up to the 22nd floor and then change elevators to go back down to your room.
Location is great