Sierra Vista Extended Stay - Sierra Vista

Excellent hospitality, great room amenities, spacious, comfy, nice kitchen area, very reasonable pricing,c we will be back. Thank you, even the owner lady reminded me of my mom. Great visit, we will be back!!!!!

The customer service was the worst that I have ever experienced in my entire life. The very first morning after our first night’s stay here, we requested an extra set of towels and extra pillows. After returning to the room in the last afternoon we discovered that our request had not been fulfilled and furthermore, the woman at the front desk told my husband that the manager would be back the following morning, making it seem as if he were the only one that could fulfill our request. When my husband told me what she had told him, I then called the front desk and the woman kept interrupting me when I was inquiring about her answer to my husband. I then went to the front desk to continue the conversation. She said that she was new. My thought was, so what, you should know how to give customer service, especially since the hotel was a long way from being sold out. When I took her name and obtained the name of the manager, she then decided to give us more towels and pillows. This was a very frustrating situation and we will never stay at this establishment again. There are simply too many other nice hotels to stay at in this area to tolerate the way we were treated. Upon checkout I did express what had happened to the manager, and all he said is, give us another change and you will see that it will be better. I told him no, and that he should be able to hire better customer service oriented people to work the desk.

I'm limited to 1500 characters. Suffice it to say, my story involves a bed bug, denial on the part of management (more like lying...I'm now pretty sure they know they have bed bugs), a reactive accusation that my dog ruined a chair that she didn't touch (obviously had years of stains), a dead rat, a dead moth, dirty dishes, and stains everywhere. I'm confident this place will go under.

room was clean and comfortable. However, probably due to low season, the desk clerk was doing housekeeping and laundry duties so check in was delayed. I was in a King Suite -- nice, clean room, however I was on second floor and there was a family with young children in the room directly above me and I heard clomping of feet until the wee hours of the morning. I don't plan on returning, but if no choice and have to use this hotel, i will only accept a 3rd floor room.

The rooms need some attention. Paint peeling off the walls in the bathrooms. Light fixtures not working. Carpet worn out. Ice maker on first floor non-op. Couch smelled.