Staybridge Suites Hot Springs

This place was amazing! Very clean! Great breakfast! Room was spotless! Customer service outstanding!! Will absolutely stay here again!!!

Great stay. First night a problem, but quickly resolved! 😀

The location of the property had amazing views. The trouble started upon arrival. While the front desk staff was very welcoming and warm she did throw a lot of information at me from the beginning. After traveling 9 hours the last thing I wanted was to hear about how I couldn't get new towels unless I followed put them in the basket rule. I was sorely disappointed that the website mentioned nothing about the remodel of the building. Nor did it mention that several different activities were not available such as the theater room. The pool area was clean but there was rocks and gravel in the bottom of the pool. My room was nice due to the remodel but some things were left undone. The large burner on the stove was non functioning, No one secured the dishwasher to the underside of the cabinet so the entire dishwasher would pull out when opened, there was black/brown sludge in all corners of the shower and there were spots of mold in the sink/closet area. Again the most off putting part of the visit was the long list of do not's I got at check in as well as the lack of transparency on the website about the construction which lead to restrictions of my stay.

They were in the middle of remodeling while we were there. The place was beautiful. Our room was very modern and clean. The suite was comfortable and homey feeling. The beds were extremely comfortable.

This is the closest thing to luxury accomodation that I have found under $200/nite. The room was very comfortable and clean. The kitchen was fully stocked, and the bed was extremely comfortable. The pool was warm and very relaxing to swim in. I will for sure be back!

Nice location and the suite was the perfect space.

The property was clean. The room was well stocked. The bed, however, was hard. Some people like a hard bed. Having slept on a very soft mattress for years, this bed ended up hurting our back.

This was a trip for my Mom’s birthday... This hotel was horrible, the absolute worst parking ever... The check-in was ok but did not have an answer for the parking situation, which basically ruined everything... The lobby was being renovated, which was not mentioned when we checked.... Just an overall horrible experience for my family

This was a terrible hotel and will never book again.... First, couldn’t check in until 4, got there at 3:30.... Needed to use the restroom in the lobby which was unavailable...... (2) the burners on the stove did not work (3) and last but not least no parking .... had to literally park on the street .... The hotel staff did not have any alternatives for the parking .... the absolute worst stay I’ve had in a very long time

The good: The staff we encountered were pleasant enough. Our sheets were clean & the beds were comfortable. Air conditioning worked well & we had plenty of hot water. The negative: the hotel was undergoing renovations in the main part of the hotel. This wasn't mentioned at all on Expedia. Our suite was rundown. The bathroom was dirty. There was hair in the tub, the travel sized lotion on the counter was half empty & the walls had not been wiped down in a LONG time. Our key cards were deactivated after a day (the lady at the front desk said this is why they weren't working) so we had to get new ones from the front desk. My husband accidentally demagnetized his later & the clerk seemed aggravated that we were back to get yet another card. The worker manning the kitchen was at the main entrance smoking a cigarette one day when we were coming in. One of the reasons we picked this hotel was because they have an indoor pool. Our last day there, we signed up for a time to swim (Covid rules) & later took them down to the pool. We couldn't believe how dirty the pool was. The water was very, very cloudy. It wasn't just cloudy because maybe the chemicals were off because the sides of the pool & the stairs were very dirty. You couldn't see the bottom in the deeper end. It's pretty rare that I leave such a negative review, but I just hope the management reads this & takes it to heart as this could be a very nice place to stay.