Comfort Inn & Suites Northeast - Gateway

I’ve stayed in this hotel before and it was absolutely fine. This time around was the most horrible experience ever. The first night we checked in and went to our room only to find out it smells disgusting like fresh cigarettes. And this room is supposed to be smoke free. It was nasty. We told the front desk and we were upgraded to a larger room a few doors down. It was slightly bigger but still had a strange smell so we just decided to fight through it. The next morning we took showers and my girlfriend needed to use the blow dryer but it was filled with hair and looked to be quite disgusting so she didn’t use it at all. We also noticed one of the cleaning people was an older man with flip flops on and it just have a nasty creepy vibe that wasn’t very welcoming. Needless to say we won’t be back to this hotel ever again.

Mediocre wifi w/frequent disruptions & slow-downs; good cleanliness of studio w/comfortable king bed (mild depression of padding, but no back aches), arm chair; microwave, large mini-fridge but no freezer compartment, coffee maker; desk with chair that fit under it, good a/c unit, soft yellow room lamps. Coffee/tea available in lobby 24/7. Front desk staff was very friendly & accommodating. Room was away from main roads so fairly quiet. No towel bars & toilet paper holder. Fitness center w/treadmill, bike, nautilus machine, weight scale, disinfecting wipes, but no free weights. Average breakfast w/sausage patties, boiled & scrambled eggs, sweetened & unsweetened oatmeal w/toppings, whole fruit (bananas, apples, oranges), cereals, bread products, sweetened yogurt, coffee, tea, juices. Gentleman overseeing breakfast area wasn’t very friendly compared to female.

First we were given room on 3rd floor. There was extreem smell. Actually it was not smell, it was smell of somthing volatile solvent which seriously effected our throat and started headache by spending 10 min. We came back to reception and requested to visit that room. Person on duty was not willing to visit room. He said he can understand which mean he was aware of problem but still he tried to put us in horrible smell. On complaint he changed room to second floor which was just ok room but not terrible. Its surprising for us why he first tried to sell us a terible solvent fumicated room if he already aware of problem. By thecway second room bed sheet has big blood spot (see attached pics which is same room you will see on their website).

Manager just looks aggravated don't want to conversate with him

When I living in the hotel, it was a renovated in hotel and it was a lot of noise in the rooms. We have a toddler and for his naps we have a tribble time.