Comfort Inn & Suites Northeast - Gateway

This was a good spot for visiting family. It's easy to navigate and the hotel is clean.

The staff was friendly, helpful and always happy. Very comfortable, clean and quiet during our three night stay. Area was great too! Highly recommend.

We checked in approx. 4:00 pm on Sat. 4/13/19 and given keys to Room 215. Our stay was for only one night checking out on 4/14. We went to our room, freshened up and left shortly thereafter to attend a party. All our belongings were left in the room. When we came back past midnight, neither of our keys worked. We went down to reception and were told that we were supposed to be in Room 216, thus the reason our keys didn't work. We showed the reception clerk that our room key said 215 and that's where we had left all our belongings! He then said we were supposed to check in on Friday and check out on Saturday. I showed him my reservation confirmation that clearly showed checking in on Saturday and checking out Sunday. We were tired and aggravated that we couldn't get into our room. After waiting for a long time while he was on the computer, he finally gave us our keys and we went to our room. The phone rang immediately and the clerk said he had our sunglasses, which we had left on top of the dresser. The clerk had no explanation why the sunglasses had been placed in a plastic bag marked Room No. 215 and taken down to reception while the rest of our things were still in the room!! After we checked out and were on our way back home, we discovered we were missing a credit card which had been left on top of the nightstand. I called and was told no one had turned it in so we had to cancel the card. Needless to say, this was a very aggravating experience! Not recommending!

Clean, comfortable

Didn’t stay as I was told that I didn’t have a confirmed reservation. Showed the manager my confirmation number and he said he didn’t recognize that number. Charged me anyway