Holiday Inn Express Hotel & Suites Texas City

The bed was extremely hard. I expected more from a Holiday Inn.

water stopped while i was in shower the last day i was there

We had a suite with 2 double beds. We arrived around 3:00 pm and noticed right away that the 2 chairs were ripped. The plastic leather peeled off in areas revealing very dirty cloth. We simply decided not to use the chairs. It was only a 3-night stay and we didn't really need the chairs, although their condition predicted carelessness and neglect. We called to get the safe opened to deposit our valuables for next day. We were told only one person knew how. And they would be available only after 10:30 pm. Long story short, we were never able to use the safe, because the safe expert turned out to be a house cleaning lady who spent fruitless time trying to open it. Before the cleaning lady got there, we had gone into the bathroom and found that the ceiling was covered with BLACK MOLD. The front desk had told us this cleaning lady was a supervisor, so I showed her the ripped chairs first. She said she knew about them, but they were waiting for summer renovations time, though I wasn't told what time that was. The mold? She said she also knew about that. But she'd advise me to inform front desk. Next morning, 07/17/17 we heard nothing from anyone. On our way out to the water park around 3:00 pm, I spoke to a supervisor. She promised the mold would be Fixed by our return. We returned to find they simply painted OVER the mold! Next evening we returned to an uncleaned suite. Dirty towels on bathroom floor. unmade beds, the 2 trash cans still full and starting to smell.

A very easy stay and location to Galveston beach was wonderful. The room was spacious and bed linen clean and fresh. A well balanced breakfast to suit my whole family. Kelly at the front desk was very polite and accommodating!

Everything was great except for the shower not working like it should. The check in was bad, I had to wait over 30 min trying to check in because the clerk was MIA.