4/10 Kohtalainen
17. syyskuuta 2023
TERRIBLE ROOM AND SERVICE, GREAT LOCATION
This was the WORST experience I’ve ever had with a hotel property. When I arrived in the afternoon the AC was off and room was stuffy so I turned the AC and left to explore the city. When I returned to the room at night I found the air damp and the bedding was completely damp, sheets and pillowcases all wet to the touch! It was so uncomfortable and stressful to sleep in a wet bed after a long flight and full day of exploring. I thought the issue was maybe the AC so I left it off the following day and saw improvement but the room and bedding was still not completely dry. By the third day of discontinued AC use the room had finally dried out. Because of this I could not use the AC and I was staying when temperatures were high 70s so it was not pleasant. I tired to contact the hotel but the contact email they had posted to the inside of the room did not work - mail bounced back. Other issues I encountered were black mold spots throughout the bathroom, the shower head was broken and tied with a string, and the window lock was broken so literally ANYONE could have entered the room which left me scared at night and worried during the day that my possessions might not be there when I get back. I had a contact, Simona, who I have been reaching out to about all these issues but have no received any type of compensation for the inadequacies of this room. I stayed in Pod 2, for anyone wondering which room this was. Hotels.com has been completely useless in helping me deal with this mess




April
April, 4 yön matka
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