The Hotel Hot Springs

Enjoy the room, parking spot looks a little scary to leave the car and the elevator was slow.

The hotel lobby is very nice. i don’t how they decide what room to put guests in but we seemed to gotten the short end of the stick with ours, was this because of booking on Hotels.com?? ....very small end of the hallway corner room(??) and the key/door had issues ..hotel was not full by any means..no bathtub which was very disappointing because i had just come from Little Rock marathon..the shower had only one way sliding door to handle so your whole arm gets wet just turning it on, so either be sleeveless or naked & be prepared to get wet, there was no beth mat so had use hand towel for floor, two of the wash clothes were stained beyond, and should’ve never been put on the shelf to begin with. one the pillows had black marks on it (someone’s mascara?) The location is within walking distance of restaurants and site seeing. Breakfast was ok, hot, no bacon though, waffle machine would be nice touch.

Was great very friendly and restaurant there delicious

Great hotel at a great price. Newly renovated. A plus.

Expected more for the price. Overall the experience at The Hotel was average. Be careful to check your bill. The amount The Hotel charged my credit card was different then the rate I agreed to on hotels.com. Three weeks later I found the error on my cc statement and contacted hotels.com who contacted The Hotel on my behalf. It is resolved, a refund is being issued for the $90 I was overcharged. I tried to contact The Hotel directly but they were of no assistance in resolving the problem, I was just sent to someones voicemail by the front desk staff. Good location. Free hot breakfast was nice. Not enough low carb options, one meat was it. One, at times it seemed like two, elevator(s) was out of service which resulted in longer wait times, especially when your on the 13th floor. Parking is plentiful, free and easy. Room was basic. It seemed as if no one had stated in it for awhile. For example the coffee maker wasn't plugged in or even located near an outlet. Had to move it across the room to a vacant outlet. Also no new coffee replacements(K-cups) were provided by housekeeping for the next morning of my two night stay. Anyways there are better places to stay in HS but there are also worse places to stay. I just didn't feel The Hotel was of any value for the money.