Suites Torre dell'Orologio

The only problem was location. The Suites are accessed via the San Marco Royal Hotel. The address Hotels.com provided was a dead end alley with a sign on the door directing us to the San Marco. I'd make sure future travelers are alerted to this because carrying luggage through Venice is not a way to endear yourself to locals and tourists alike.

The hotel is okay but the layout of the building is weird. The elevator does not go to our floor, we had to carry the luggages, take a few steps down to take the elevator, then take a few steps up when the elevator gets to "our floor". The most bothersome part is the name of the hotel is not Suites Torre dell'Orologio, it's actually called Hotel San Marco or something, and the address on this site is wrong. We had to carry our luggage, walked almost an hour, went through some many small, narrow streets full with tourists, asked many locals who doesn't speak much english in a 95 degree summer day after a long jet lag of staying up 24 hours straight. So you get the ideas how frustrated it was.

Comfortable bed. Good location. Shabby decor. Had to request kettle and cups in a junior suite with no coffee/tea making ability. Had to walk up and down stairs and take a lift to access suites - all very confusing.

We were traveling with 2 small children (6 & 3) for only 2 nights. Our room was a HUGE one bedroom suite with 2 bathrooms, dining area and half kitchen. The location was perfect for the 2 nights with children (a couple that can move around more easily might want to be more adventurous). Although room showed alittle wear and tear it was CLEAN, comfortable, spacious! If u want modern lux don’t go here. We liked the authenticity. Regarding being hard to find- we hired porters ($$$) but worth it for us (lots of luggage, stroller, 2 kids)and they knew exactly where to go. We’ve moved on to Firenze (a modern chic smaller hotel) and our kids miss ‘our home’ in Venice.

Nice hotel. GREAT LOCATION!!! Nice roomy apartment for family of 5. Air conditioning didn’t work though, but a nice balcony for a place to sit in the evening.

The reception was beautiful but it took us a while to actually got to our family hotel room. Climb stair get on and off elevators. Very difficult. The hotel halls and rooms needed to be painted. Couches were dirty. But service was good.

Great staff - thought that the transport from the train station and then again from the hotel to marco polo airport was way overpriced.

Great location behind Saint Marks Square and near transportation. Breakfast was excellent with good choices for all.

Staff was not very friendly, rooms need air conditioner, fans and or screens on windows to let air in. Also, rooms needed updating!

Property was very well laid out, lounge, dining, kitchen. Large bedroom and bathroom. The whole apartment was very airy, which was great after walking around Venice in the heat and sun for the day. Location of the apartment was second to none, literally a stone's throw from St Mark's square. Staff in the hotel are very pleasant and helpful. Didn't see much of them, but were on hand when needed. The description of the apartments should be amended to reflect that the entrance to these is actually through the Royal San Marco Hotel, as when you get to where you think you are going there is a sign on the door telling you that you need to go somewhere else. Nothing to do with the hotel, but if using Google to get to the hotel, get off at San Marco and not Rialto - wandering Venice when you get in late at night with suit cases is stressful. Fully recommend this hotel to anyone who wants to explore the city.