Hotel Paradox, Autograph Collection

The hotel was lovely, very nice room and the pool/hot tub was amazing. We also ate dinner and breakfast there and the food was great. We did however have a few issues that were disappointing. Our room was not ready when we tried to check in at 5:45 pm, we had to wait 30 minutes in the bar, they did give us a $10 drink voucher but it was irritating after a long day at the Boardwalk and we were checking in well after the allowed time. They also tried to charge me for parking when it clearly stated on my reservation that parking was free, she waived it after I asked. The biggest issue I had however was with glass in the pool area. My son was running around barefoot and I found shards of glass on the ground, I brought them to reception and let them know and asked that they please have someone come out and check the area. I saw a member of housekeeping sweeping the general area after that but when we were leaving the pool area I found 3 more large shards of glass!! I asked for a manager but was told there was none available but sent out a sales manager? who thanked me for letting them know. This is completely unacceptable, if a glass got broken in the pool area they should have made every effort to ensure it was completely cleaned up before allowing people back in.

our experience with the bar at the pool was poor. my wife ordered a drink for me that never came, 30 min later I ordered a drink then waited 30 min until I went to the bar to inquire about my drink. it took another 10min or so. Bar service can be greatly improved.....at least I was not charged given the inconvenience. The gesture did make up for it. thanks

Our room was Very tiny, no room for our suitcases. We were next to an elevator, so we listened to the mechanical sounds 24/7. The in room coffee was a nice treat, illy. Sheets disappointing, not Cotten, polyester!

Woke up to bed bugs full of blood after biting me. I wouldn’t have noticed unless I woke up in the middle of the night. They were all over the pillows, headboard, and sides of the mattress under the sheet. They tried to deny there were bed bugs until an official inspection was done, even though I have video and photo evidence. One of the managers said that they were probably just fleas since they started allowing dogs to stay. I have raised dogs my whole life and know what fleas look like. The same manager then proceeded to tell me that there has not been any reports or complaints of bed bugs, which was also a lie since there were two reviews on yelp within the past two weeks stating they had a problem with bed bugs. One of the yelp reviews specifically stated which room they were in, different room than I was in. Which means this is a widespread problem and not an isolated incident. Also in that review, the guest had contacted management to pay for their medical bill due to an allergic reaction, but was not compensated. This means that Hotel Paradox knew there was a problem and continued to let guests stay in those rooms. They have shown clear negligence in the safety of their guests and cleanliness of their property.

This is our 3rd year staying at Hotel Paradox. We are never disappointed. The ahi nachos were absolutely fabulous!! The service is always exceptional and very clean.