Country Inn & Suites by Radisson, Hot Springs, AR

From first glance this seemed like a nice hotel and it was centrally located. Once we checked in and went to our room we discovered it was located only 36" from the main elevator. We requested a room change and they very promptly changed it. Once we got to our new room we discovered that our toilet seat was not attached to the toilet, the overhead light in the bedroom (they moved us to a suite) didn't work and the refrigerator didn't cool down. We let the front desk know immediately. Once it was time to go to bed we realize that the bed was hard as a rock and extremely uncomfortable and the thermostat gave you two choices, pits of hell or arctic winter. They did fix the toilet but the overhead light was never fixed. The entire 3rd floor hallway and elevator had the stench of weed the entire 3 day stay. We overheard the manager tell a coworker that they had to keep the room to the elevator equipment propped open because the equipment kept overheating and the elevator did stall on us trapping us for only 60 seconds or so but still scary as we already heard the elevator equipment had a tendency to overheat. Overall it was a miserable experience and will absolutely NEVER stay there again nor recommend anyone else stay there.

Nice pool a little cold exercise room was not open .no breakfast so was a little disappointed just a grab bag to go.

My mother and I recently stayed three nights. The room was very comfortable and the staff was very accommodating. Even though all the staff we came in contact with was great, Tracy, was above all in customer service. She made a good stay great and we were very impressed on how caring she was to make things just right.

It was a pretty decent place. There were some roaches especially in the shower which made me not even sleep in on my check out date

Staff was wonderful! Stay was good

It was loud, Some local kids had a hotel party and the police had to break it up. Room was a lot smaller than it seemed in the pictures.

Stay was great will be returning very soon

Only one night stay for a wedding, room was nice but the refrigerator wasn’t working, wee didn’t need it anyhow.

There was noone at the counter for check in i waited 30 minutes called over 10 times ane yelled a few times to see if anyone was around!

Very accommodating staff, clean rooms.