6/10
Well I thought it was ridiculous, that I booked for 3 adults, and could only get 2 breakfast. When I asked about the third adult she stated we would have to pay $16.95. When I booked the room, it was not stated the pool would be in a renovation phase. Very disappointed. Was also told we would be charged an additional $100 hold, incase of party damage to the room. Really?? Im 61 years old, pretty certain you dont have to worry about "party damage"?? I thought the lady who checked us in was rude, and acted as if it was an effort to wait on us. No personality as a check-in staff. We checked in at 4:30 pm, so no excuse to be rude, it wasnt late. I have always chosen Holiday Inn Express hotels, but thinking I will look else where for a hotel with a customer friendly atmosphere. Bottles of water provided in your room, but if you use them, you will be billed $4 each.
Laurie
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