Wingate by Wyndham West Monroe - West Monroe

Door sticking, dark spot on tv, toilet seat broken

Hotel location was good for the reason we went to Monroe. Front desk staff was very helpful. Our room was close to restaurant that played loud music. Breakfast left a lot to be desired.

Our "official" review of the Wingate by Wyndham West Monroe, LA...not "Nasty" but for $125/night, not "Stellar" either. A few bugs, rusty shower head, some random drywall/paint needs, a leaky common area and a front desk employee that openly complained about general management making her job hard. When we arrived we were told the pool was inaccessible and the indoor pool was THE ENTIRE REASON I BOOKED THIS HOTEL! And being non-refundable, they offered us NOTHING! They had just painted the floor and we were later able to use in spite of the HEAVY paint fumes which lingered throughout the entire hotel. Why they painted the floor I'm not sure/don't care but it was incredibly slick when it was wet. I'm giving this one 1 out of 5 stars. It wasn't great. The breakfast was TERRIBLE. It wasn't even a bargain given the condition.

Water was yellow & smelled. Lamp was broken. Room smelled funny felt dirty

I was very disappointed with the staff. I put notes in my reservation that I needed a crib and the 2 rooms we got next to each other. I called a few hours before checking in to ensure that they saw my note. I was told "we just gave the last pack n play away, we only have 2. The other one is being used by someone staying multiple days" I was obviously frustrated with that and had to go buy one. Then when we arrived I asked about the rooms being next to each other and she said no these are the last two rooms. What's the point of writing notes on the reservation if no one is going to read them or check them. Nothing was done to make the situation better. The lady said she'd leave a note for the manager but I'm still waiting to hear from them. Also, get some more cribs. How can a family friendly hotel only have 2? I'm giving them an overall 2 because the breakfast was good.