Grand Fiesta Americana Coral Beach Cancun

3rd summer in a row staying here with my sisters and 8 yr old daughter- we keep coming back. The location is perfect- right next to a huge wonderful supermarket and a few great affordable restaurants (the fish tacos at Mextreme are THE BEST in the world!). Service, amenities, room service, multiple pools, and beach at hotel are great. The spa is incredible- when you check in they always give you 2 complimentary hydrotherapy coupons worth $75 each. The hydrotherapy takes about an hour and involves everything from steam room, ice baths, sauna, clay body masks, jacuzzi, and massage pools. The only reason I don't give them a 10/10 is because our room, albeit huge (slept 4), clean, and comfy, had small things that needed fixing such as a leaky shower that wouldn't stop dripping and rust-like stains on the mirrors. Front desk is nice but excruciatingly slow- took over 30 minutes just to check in and check out.

Very disappointed

I did not like the very aggressive sales pitch. It was in bad taste and was a waste of 3 hours of our vacation time. It was miserable and it ruined my entire Sunday because by the time we convinced the sales girl that we were not buying anything, it was too late to go to playa del Carmen. I’m disappointed that the hotel is allowing this type of harassment. Shame on their greediness.

Very nice staff