4/10 Kohtalainen
30. maaliskuuta 2023
Don't stay here
I hated this place, mostly because of the service.
From the beginning, some of the staff were very rude and patronising. I went to reception to say that my key card is not working and the staff member said "you need to push the door harder". I had to ask her to come and make sure I can get into my room.
This hotel felt a bit like self/service. They had a water machine in the lobby, so I would need to go down multiple times per day, every time I need water.
Breakfast buffet was great.
Spa was great, but max 30 ppl, so I have read from reviews that you cannot always get in. So if you want a spa break, this is not your hotel. You will not get in if its busy.
Location is 30 minute walk from centre of town. I would have preferred downtown, but there is a tram and Uber that can take you there.
The staff did not inform me about bathrobes, but another guest told me that you can rent them. No slippers. The stay was full of minor inconveniences like this. I just wanted a bathrobe for the spa. I was travelling on business and felt like I am hassled the whole time by there little things and unhelpful staff.
In the end there was some damage to my hotel room which I reported and offered to pay, only to be treated like a complete criminal by manager Thomasz. He got aggressive which I did not appreciate as a solo travelling female.
The rooms were comfortable with good bed and heating, but no bathtub.
I would not stay here again.
Jonna
Jonna, 3 yön matka
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