Holiday Inn Express Hotel & Suites Independence-Kansas City

Excellent stay. I was disappointed the price I was quoted on this website was 24.00 less than what I was charged. Very disappointing and it was the manager who did it. But the hotel stay was very good!

Hotel was great, just had an unpleasant experience with the people in the room above us. Kids running and jumping, called front desk to have them try and resolve the problem, worked for awhile, then the kids were back to jumping and running at 7:00 am.

We were staying for three nights, Paw Patrol Live was in town and we made it a long weekend. The room was clean and the bed was comfortable. We checked in around 10:30 on a Thursday night. We have a four and two year old, they were excited so they were kind of loud jumping off of the bed onto the floor. The guy below us complained which I could understand cause it was late. The next day our son bounced his ball about five times and we asked him to stop, he did. A couple of minutes later there was a knock on the door... the front desk had asked a woman who cleaned the rooms to come up and tell us to keep it down... First of all, it wasn’t her job to do that. Secondly, it was 11 am and we were not that loud. Now obviously the guy below us was a huge Ahole. My wife called the front desk (and this is what really pissed us off)and was told that the guy below us had paid for a quiet place to work... what?!?!... Is he performing brain surgery?!?! It’s a family friendly hotel, we were not excessively loud, and we had also paid. My wife offered to move because there was no way we were going to try and tip toe around all day. They did give us some money off of our stay but it was a huge pain in the ass to move all of our stuff. The way the guy had acted was not the hotels fault but we should have been treated just as well as he was. The pool should be drained and scrubbed... there was mold along the sides and the bottom was pretty gross.

Love staying here. Close Enough to downtown KC without having to deal with the drama of downtown, always our go to!