Casino Queen Hotel

we were disappointed in the hotel. the hotel had some wear and tear. we had issues with our room keys 3 different times, and the desk service was unfriendly and border line rude.

We had a fantastic stay. The hotel was nice and clean, the staff was friendly and very helpful. The restaurants at the casino next door were convenient and the food was good.

Staff were welcoming and nice. Apparently they make one pass at room service. We were out by 10am and removed the do not disturb sign but received no room service. The number of towels in the room is too few. Very little shampoo and soap for the double queen room. Needs repairs as the carpet had cigarette burns all around and the black out curtains had noticeable holes. Pillows were pointless and flat. Good location right next to the transit station. Would not stay again unless the price was right.

Needs a deep cleaning. Super dusty with stains on the carpet and wall. There was multiple hairs in the bathroom and deep in the bed sheets.

We were only at the hotel for a short time due to being at events over the weekend, but it was a very nice, clean place with a great view of the river and the Arch. Also, the bed was the most comfortable hotel bed I think we've ever slept on! Way to go, Casino Queen Hotel!