Best Western Plus All Suites Inn

Hotel is dated. Laundry bags left in hallways overnight. Single climate control for three rooms. Best feature is underground parking and free.

The sheets were like sand paper and we should have requested a room away from the ice maker cause it sounded like it was in our room.

I needed a hotel last min, Checking in was fast and easy, hotel assisted me room 126 which had dirty carpet, it also looked like the old gym room converted to a room. The window was open and could not be shut. The problem with the window is that it was open to the hot tub. Tried to get a different room. But nothing left. They offered to have the security guard come try and shut the window but my wife was sleep already. I found out in the morning the window was purposely screwed open see photo below. Tried to get a refund but you can’t deal with the hotel, you need to deal with hotels.com

The parking was almost impossible. Not enough parking spaces. Parking spaces to close together and most were for compact cars. Room had bad smell and furniture was falling apart. Sofa and the bed were very uncomfortable. Service was bad also. Lost of people making noise in the lobby outside my room all night long. I was there on 2 different occasions and both times were the same bad experience. I will never stay there again.

The location is great very close to the boardwalk, local gas stations and restaurants. Check in was easy and quick. When we walked into the room it smelled like cigarette i went to the front desk and asked if they had room spray because the room smelled like smoke. The clerk replied with a HUGE attitude "it's a smoke free hotel" i replied stating that "i knew it was thats why it was so strange that it smelled so strong." They said they could switch me rooms and would send someone to check it out. They never came to check it out nor did they switch me rooms. Very poor customer service. I was on the first floor with no windows that could open to get fresh air or air out the smell. I walk out to the parking garage and find the employee smoking how ironic? Either way we only use it to sleep, would i stay again there absolutely not. Parking is horrible if you have a truck or SUV good luck trying to get into the tiny parking spaces. Overall the room looked cleaned and the lady who worked the breakfast area very sweet and kind.