Hotel La Fortezza

Wonderful Hotel, great staff. Breakfast was wonderful and featured real coffee and Itilian expresso. Treated us like family!

We were in a lower ground floor room, which was in need of redecorating and a new bed. It was cleaned very well every day tho, with plenty fresh towels. All staff were friendly and efficient,the breakfast choice was great and the hotel was about 15-20 minutes walk into centre. The entrance and reception areas were superb.

First of all, it took a while for us to get to the hotel due to construction (March2018). We arrived 10 minutes before check in and was told that the room was going to be ready in 30 minutes. The room was not ready on time and we didn't react to it all since it was going to be 30 minutes but it ended up more than an hour. Which was not acceptable for us. If we knew it was going to be an hour, we would have gone out to do something. The room is not what the picture portrays. It is older and in one of the bedsheet, there was black stain. Also, the bathroom did not have enough hooks for towels to hang. I am not sure if the hanger was broken but there were two short stubs under the towel rack and the towel kept falling on to the floor. No facial tissue paper in the room either. On the second day of our stay, we left early in the morning to sight see and my husband had to come back after lunch to do some work. Cleaning staff came over and when my husband told her to be back in one hour, she left and never came back. If she was not going to come back, she could have left some clean towels. The only thing nice about this hotel was the breakfast crew. Breakfast experience was great.

The bed was not very comfortable, which is really my only complaint. Otherwise the location was close to the train and many good restaurants. The front desk was extremely helpful.

Hotel was only a short walk into centre of Florence which was lovely.