Enotel Lido - All Inclusive

Self service food variety, quality & presentation was poor. Waiter service in the themed restaurants (if you can book) was OK but food poor. Japanese restaurant much better.

Had a lovely stay here. The hotel was very clean, staff friendly, food was the only thing that let the hotel down, more choice needed

Friendly and helpful staff. Good facilities. Great choice of food

Location good, easy access to promenade. Some food a bit spicy but lot of choice

Staff entertainment and environment were brilliant

Large room, great view from balcony. Great bars and restaurants - lots of variety and food excellent. Staff very helpful and professional.

An amazing hotel, clean, staff very helpful, food and entertainment lovely, could not fault, and will certainly be going back

We loved this hotel, really clean and the 5 restaurants were good and a nice change to the buffet every evening. Buffet was lovely the nights we did have it though and always plenty of it. We went in September so no children which we liked as made the pool area really quiet and never struggled for beds. Well located within town for us, was about half hour walk to the port area so didn’t have the noise and busyness of the more central hotels but if you have mobility problems and want easy access to town then a central one may be better as the island is very hilly. All round we loved it and consider it value for money and would recommend, we aren’t usually ones for revisiting locations and hotels but Madeira and this hotel we would definitely return to.

All staff are lovely and the foyer reception area is very nice. Had paid for a two bedroom family suite which had a limited sea view, only one bathroom and was very dark. We felt like we were caged in because the main view was a wall and railing and one would have to really stand tall to see the sea. We asked to be moved and they located us interconnected rooms on the first floor with direct access to the pool area. Very disappointed with Expedia for advertising this resort as 5*. It clearly is not our standard of 5* resorts. There was copious amounts of food and drinks at all times. However, the majority of desserts had animal gelatine so we ended up not being able to have any. The vegetarian options were very limited. Lunch time was in the pool side restaurant where people were allowed to walk in and eat in their bikinis and swimming attire- this was so annoying and disrespectful. Generally the whole poolside area was tacky and reminded me of a set from the Benidorm series. I will be very careful in the future before booking an all inclusive holiday via Expedia- felt very let down!!

I would not rate this property a five stars. I was not impressed with the room even after I upgraded to a suite. However, the staff was amazing.