Four Points By Sheraton Barcelona Diagonal - Barcelona

We arrived REALLY early and although room was not ready the staff welcomed us & stored our bags. Hotel dining room was way understaffed & I'd go somewhere else for dinner. Pickpocketed on the mass transit train, so what you hear about Barcelona is true - - watch your wallet, there are a lot of thieves. I saw the lady who did it, just too late to do anything about it. BEWARE!

Very friendly and helpful hotel staff. Location was central and close to a beach and restaurants with great food. Easy transportation to and from. Would recommend it to other travelers.

Overall the hotel was sub-standard. The room lighting was very poor and therevwas no chair for reading comfortably. Housekeeping was quite spotty and we repeatedly received no soap or washcloths in the bathroom. Service in the restaurant was abominable. Our first morning I told the hostess that I did not want the breakfast buffet so she seated me in the second area with an ala carte menu where I was ignored. I flagged a server down after 5-10 minutes and thay finally took my order but it still took another 5 minutes to get a cup of coffee. Same on second visit so I started going to a local restaurant instead. On the last day I tried the hotel restaurant again but started a stopwatch to see just how long it would take. At four and a half minutes a front desk person wandered by and I mentioned that I would like to speak with her and related my story. At six minutes I saw her talk to a server who approached my apologetically. Spoke to the manager about my miserable experience and recommended training fir their servers We were traveling with friends and had a drink with them one night in the hotel bar where the only red wine on the menu was Tempranillo. I know it is the wine of Spain but 8-10 of them and nothing else? After spending the previous 5 days at the Lisbon Sharaton that was a dream, the Four Points Sheraton was definitely in need of help.

The hotel staff was extremely helpful and courteous. The hotel was quiet and comfortable with all the nice amenities of Sheraton hotels. Nice bed, nice bathroom, Centrally located. Close to the metro station. Able to walk to Sagrada Familia.

Our stay so far is really nice. The property is nice and clean, they have the nicest and friendliest staff too. We are here on our honeymoon.