Hampton Inn Ukiah CA

Comforter and sheets smelled and were stained with urine. Absolutely disgusting.

My stay was great the staff where friendly and courteous. The Hotels.com app failed to book 2 rooms. Even this the app said it did. The Hampton staff were friendly and helpful in booking another room for me.

Great hotel. Good staff. Only challenge was the loud air conditioner.

The beds are super comfy, the pool was open which was nice. The only down was no hot breakfast and it’s promoted on their site. But overall great place, enjoyed my stay and would stay here again.

Adequate, very clean... forget about the Free breakfast... didn’t exist

The hotel is very convenient with Starbucks, gas station, Walmart all within 5 min drive

This place was dirty from the moment we stepped inside. Overflowing trash cans near the entrance. Dirty floors. No social distancing signs or any indication of advanced cleaning procedures. We were very uneasy from the moment we checked in until we left early the next morning. Check-in was very limited as the front desk agent(s) didn't let us know about swimming pool procedures/covid policies, nor anything about breakfast or any other info. It was check-in, get a key and off we were..not even knowing how to get to the elevator. Very poor customer service and there was no rush. Only us in the lobby. We checked in about 3:30pm as check in was at 3pm. The main agent helping us seemed stressed and mentioned we were checking in early, which we were not. Overall, very poor front line service. dirty room (including dental floss in the sink from a previous guest - EW!), filthy elevators and trash that was overflowing the day before in the lobby trash can (piled two feet high) was still there the next morning. We won't be returning. This definitely was not up to our Hampton Inn expectations. This was more of a roadside Motel experience. We couldn't get out of ths place fast enough.

Nice hotel, a little overpriced. Very smoky conditions outside but couldn’t smell it in room or hotel, so that’s a plus.

Went to check in. Room was not ready. I understand that. Was told to come back in forty minutes. Came back to check in. Front desk clerk was busy dealing with her toddler and her boyfriend or husband. I was asked what kind of room I requested. Umm..my reservation should tell you that. Was given a room and key. Went to said room, opened door and walked in. I noticed a piece of luggage in the room . I tried to call front desk, no answer. Thinking someone had left their luggage when they checked out I brought it down to the front desk. It wasn't luggage that was left, the room was booked to someone else and me. Ok, mistake made. What really got me angry is when I was asked to bring the other person's luggage back to the room, I did. Then had to wait, while the front desk clerk had to deal with her crying toddler again to be assigned another room. I used to like to stay here. I never will again.

The hotel is in good condition. However, receptionists were overwhelmed, not-polite, and not respectful. Saw one-or-two room-cleaning staff not wearing masks. Quite many visitors were not wearing masks. Terrible breakfast overall. Overall: STAFF needs training. This can not be a fabulous hotel; in terms of amenities and location. It can be a "fabulous motel" but not an inn. Not a good experience, and a waste of money! Camp, if you can. This visit was done during the wildfires, so everyone was under smoke and stress.