Hard Rock Hotel Riviera Maya - All Inclusive

It’s very much a family resort. The food is terrible, but the staff is kind.

Best all inclusive we’ve been to! Food and drinks were great! Service is top notch and there are so many things to do around the resort for adults and kids. Will definitely be back and bringing the kids with us next time!

Muy satisfecho con el servicio todo el personal muy hamable y la Limpiesa en general excelente

The resort was really great. A little dated, but once you get past that everything else is superb. The staff are super friendly and the service is excellent. The food we had in every restaurant was fantastic, could not fault it. The room service food leaves a bit to be desired but we only had it once as the restaurants were so good! Pool, beach, water park all excellent as were the other amenities with loads to do for kids. The only negative I will offer up is the "sales pitch" that they will try to give to you. They will dress it up as breakfast and a chat with no obligation, but I will call it what it is, Pressure selling trying to get you to buy future vacations at hard rock resorts. It was 90 minutes of our time but we got a big discount at Xcaret so I guess it was worth it. Other than that I could not recommend this resort more! My family and I had a brilliant time!

Had a awesome time For my romantic dinner the rain had put a damper on it being in the beach but they made arrangments for it to be in a wine cellar.

Im can't walk and the receptionist give me a building 9 and 3 floor and all wedding guest were in the building 1 to 5 I was the only guest that were so far I very disappointed.

This property is perfect for all vacationers! The grounds are beautiful, the beaches are clean, water is gorgeous, and the facilities are amazing ! Bartenders are fantastic and the food is also great! The Balinese beds are totally worth the rent - Alex Mareno Ezekiel and Sophia provided us with the best service! Antonio does an amazing job at the romantic dinners - we had him two years in a row and he loves his job! The people Make the experience here so wonderful.

The reservation system for dinners was not acceptable. They force you to eat in the buffet. They state every restaurant is booked when they are not. Then the only way We got into restaurants was because our room came with a butler. Every night I would see families fighting to get into restaurants with empty tables. For all that money you pay the buffet should not be where I are forced to eat. I heard they never had done this before until this year. Very disappointing.

Great property. Very clean and staff went out of there way to service us. The only negative was that it was really hard to get restaurant reservations and pool chairs since it was so busy on the US school winter break week that we went.

The entire experience was incredible! Friendly staff, awesome amenities, lots of things to do in and out of the resort. Perfect for a relaxing vacation!