Hilton Garden Inn Independence

Room was warn down. Makeup stains on the sheets, stains on the floors and shower drain was not draining. By the time one person was done with the shower, there was 3 inches of water in the tub. When the neighbors would shower or flush the toilet, there was a loud squealing noise that would wake anyone out of a deep sleep. Location was perfect though. Around many great restaurants and shopping centers.

Old and run down

Relieved that staff was so careful about Covid protection. All staff and customers in masks. Great restaurant next door.

The hotel overall was dirty with no sanitizer anyway. 2 of 4 ice machines not working so had to go to different floor for ice and that area had overflowing garbage cans. The area was dirty. Hallway carpet were dirty and the carpet in our suite room was filthy with numerous large dark spots all everywhere. The bedding on our bed was insufficient. When we checked in, the hotel clerk would not let me do the check in because my husband’s name is on the Hotels.com account. I had to go get him and stop him from unloading the car. I have never had this happen before. The hotel was not busy and yet there was only 1 very small luggage cart available and we were told that’s all there was. When we are on a 3 day trip, we usually have a cooler plus other food and suitcases to bring in, so it was quite a hassle. I would not recommend this hotel to anyone. There are plenty of other hotels in the area and it was not a cheap rate.

Great location & room. Filled with spirts tourney kids that behaved well. One must: site was down to just one elevator , other out of service. MUST pay the premium to get 2nd one fixed, esp with near full hotel !!

We stayed in town for a football tournament. We chose a hotel based upon a breakfast in the morning and a pool for our player to relax in. Upon check in we were advised the pool was closed (Covid sucks) and that breakfast was a grab bag. One elevator was down and second elevator was super slow. Room was fine, very outdated. There are zero USB ports, which is something most hotels now have. We found a walking leaf bug in the room. Beds were comfortable and clean. Ac worked fine. In the morning when we asked about grab bags, we were advised that they ran out because their truck didn't come and that we could pick something from the little pantry. Upon check out I asked about the fact that we paid for breakfast and the lady rudely told me we didn't because we paid through Expedia. Overall, we were not impressed. Hotel clearly needs to put maintenance and guest service at the top of their priorities. On a seperate note, upon check in we discovered our youngest didn't have a mask. Devin was amazing and should definitely be praised for being so amazing. Also the lady who worked overnight did everything she could to help us sort out the laundry issues we were having due to softball uniform needing cleaned. I forgot to catch her name, but she too was great.

Great place to stay - had a room that was not made up and they immediately moved us!

Paid for daily breakfast only to find out breakfast is no longer served. Room was not cleaned daily even when asked per the hotels request. Pool closed and only one elevator worked for a six floor hotel.

Good nights sleep.

The room was remarkably small and crowded. We found a n empty sack of some snack on the floor left by the former inihabitant indicating that they had not carefully cleaned. The room was out dated but adequate. Even the sack breakfast they prommised was not available when we inquired. On the positive side, the bed was firm which I love and is hard to find.