Best Western Plus Waltham Boston

The room was really dirty and the couch was stained I was really disappointed.

okay under todays conditions

The hotel was conveniently located near Newton and well priced. Unfortunately, the first room they put me in had a bathroom that was dirty and a loud baby next door with thin walls in between. The next room they put me in looked clean but the wallpaper was bubbling and peeling near the ceiling and the room smelled musty. There was also no bathroom air vent which might be the reason for the musty smell since shower steam has nowhere to go. The pillows were awful and the free hit breakfast did exist due to Covid but this was not mentioned when booking.

Clean and comfortable and very reasonably priced. Conveniently located and easily accessible from the highway and quiet. Could not take advantage of the amenities due to COVID-19 restrictions.

IT WAS CLEAN, BUT DURING THE NIGHT WE REALIZE THAT IT WAS NO HEAT. IT WAS NOT OUR FIRST TIME AT THIS PLACE, so I knew how is heating system suppose work.room 405. I did not want to waist my time complaining at reception when I was checking out - it was few people in line already.

Check in at front desk could be more friendlier.

Tub did not drain. I called the front desk and they said they would call me back. Then the hotel phone in the room went dead. Not until a later when we went to the front desk, they offered to change our room. We changed rooms and then found and old pizza box above the microwave in the new room.

Looked like mold on the ceiling in the bathroom. Front desk never told us of the covid changes so couldn’t get fresh towels and they only had bagged breakfasts which was fine but would’ve been nice to know upfront.

The room was clean to its appearance. But with Covid I washed every surface with bleach wipes and there were some nasty spots. There were stink bugs in the room and the 2room had a musty odor. The AC heat unit was soooo loud, we just turned the tv up louder! No one cleaned the room on our 2nd day, no clean towels, ran out of toilet paper and Kleenex. Continental breakfast was a paper bag of water an apple and a protein bar, disappointing. Coffee was awesome! Front desk staff were good.