Holiday Inn Express Rome - East

Reception is warm and welcoming, breakfast is ok but service team is cleaning right when clients are still in the area without notifying - very annoying. Rooms definitely need to be updated , however, warm (in winter) and comfy, beds are too soft and not pleasant to sleep on. The area is very accommodating when driving, parking is free (unguarded public zone) and great (can see your car from the window of your room) close to ciampino airport about 16 min drive

The property was clean, staff spoke good English and were very helpful with information about transport and other things. The breakfast that was included was outstanding.

I love the stays of my trip. Every staffs were very helpful and family oriented and loved the complimentary breakfast.

The guys at the check in were very rude and off putting. Then getting to the Rome the smell is so strong and bad. I could spend more than one day there. They were nice enough to refund us and they honestly had a very nice breakfast.

Small hotel, to far away to the main the Roma and center the city

The worst hotel I have stayed in my life by far. Terrible service by the hotel staff. The rooms we had were dirty, and broken, holes in walls. The towels had not been changed and put back up on the towel racks. When the hotel staff were informed they tried to say that's how new towels looked like. When presented with new towels that we had as well as those in another of our rooms they apologised. One of the rooms air conditioning units was not working and they accepted they could do nothing without hesitation and didn't try and resolve the issue or present another room. After complaining to the manager, we were then provided two pedestal fans. When asking the reception staff about the parking facilities provided by the hotel and travel to the city centre they seemed lost and could not explain at all. Overall the worst hotel I have ever stayed in especially on a 10 day trip in Italy, even worse than a camping chalet in Florence. 4 star - i think NOT!

Front desk friendly and efficient. Convenient location, quiet with underground secure parking. Clean adequate room. Unfortunately no fridge.

Everything was fine Guest should be informed of the city tax on arrival The amount we had to pay was shocking as we almost spent all we came with

Front desk staff are just fantastic and want to help out in any way possible. The hotel as it says is express, so it caters for large tourist groups there for the night. Skip the breakfast and you won't miss anything. Hotel is clean, in a distant location so there's only residential buildings around and a huge grocery story next door. I found the detergent smell they used in washing the bedding too imposing and overpowering - neutral freshness is a much better option.

The amenities on this property included a restaurant/bar. This hotel does not have that. Breakfast is served in the lobby area. There are vending machines but no ice machine. No irons or dressers in the rooms and although we requested two beds our room only had one. During our stay, we asked for an iron and got one but when we plugged it in, we blew a breaker and although an employee came right away, it still took time to resolve. No do not disturb signs and a housekeeper came in while we were sleeping to clean.