Holiday Inn Express & Suites Ames - Ames

Very nice hotel with very helpful staff. Continental breakfast was wonderful with great variety to choose from.

Jeremy was very kind as he checked us in. We needed a clean and comfortable, very nice and quiet place to stay for the night with a full complimentary breakfast and this fulfilled all. It was easy to drive from here to the delicious Hickory Park BBQ restaurant and to the ISU campus.

really good - excellent breakfast, loved cinnamon rolls and eggs, loved getting the morning paper, shower was weak and not hot enough

"During" my stay I had absolutely NO complaints! The hotel was very nice! The rooms and beds were comfortable! The breakfast was good and it was nice to have it included. However, upon returning home and looking at my bank account - my card was randomly charged, even though they had not told me about that and I did not have any reason to be charged. When I inquired with the hotel they said it is their practice to hold the guests charge card in case there are incidentals. They said I did NOT have any incidentals but by giving them my card at check-in I was "authorizing" them to charge my card the incidental rate of $17.59 and now I have to wait for my bank or my charge card to credit the amount back to me??? I find this tactic very unprofessional and very punishing for someone who didn't do anything wrong and in my opinion I am an "above average" guest, as I leave my room as tidy as I can upon check-out. I will not stay at this hotel again, due to their customer service!

Hotel was clean, quiet and comfortable. Decent place to stay.