Holiday Inn Express New Haven - New Haven

Swimming pool was a little cool.... Breakfast was wonderful -- best breakfast I've ever had at a Holiday Inn.

This hotel was great while we were visiting family for thanksgiving.

Business Stay....decent area but the room and hotel were a little dirty. One thing that was really awful was the entire breakfast staff was outside the lobby doors smoking together. They then came in and resumed restocking the food items. Pretty bad judgement to let your staff smoke in front of the lobby and in front of customers too...but to roll right back into work was just gross!

Stinky smelly from cigarettes.

Computer booked on line was wrong dates I called within 5 minutes and staff wouldn't change dates said I had to pay again put me on hold for over 45 min. Finally hotel.com had them change it to correct date I was going to a family funnel. I have stayed here before many times and never had issues. Staff was rude even when I arrived and booked in. They told me the owner doesn't like on line booking because they have to wait for their money. Hotel is self is good and clean. But when spending money with someone that is rude and not professional makes you wonder what else is going on. I'm not sure if I would ever go back we almost lost over a hundred dollars.