Holiday Inn Express New Haven

Needs some help

We normally stay at Holiday Inn, this one needs improvements in service. The breakfast was burnt, and cold for what they had. They were out if so many items at 7:30 am. I mean no Holiday Inn signature Cinnamon Rolls to serve? Thats just wrong. The biscuts could of been used to play Hockey with ( Go Red Wings).The beds were way to high. I'm stand at 5'5 and they came to my waist. I needed rock climbing gear to get into bed. But no sporting good store around so I had to tie the sheets into a make shift rope and have my husband and son boost me up. Other than that the place was clean, the staff was fair, could if smiled more and been a little more friendly but of course I'm from the south so I'm use to telling or hearing a life long story ;)

They are in the remodeling process. We were told our floor was already finished. Although, there were several upgrades, there was also a lot of unfinished painting and sealing areas in our room. We didn't complain to the staff as our stay was very enjoyable and these minor imperfections didn't affect our stay any.

Rooms very clean. Staff super friendly and beds really comfortable.

Hotel was great but the walls are very thin. I was woken up at 5am and there was continual loud noises until checkout time