Hotel was huge and very busy, they seemed understaffed on arrival. The hotel itself felt a bit dated compared to the Radisson Red down the road. We booked a family room which was meant to have three beds, but it only had one King when we arrived . This was dealt with promptly with another bed being arranged while we were out. We found the room extremely cold during the night as we couldn't work out the heating controls. There was also noise heard throughout the night caused by guests in other rooms (music being played etc.) although it didn't last long, so assume someone else had complained before we had a chance to. Staff were generally friendly. Unfortunately it looks like instead of refunding my £50 room deposit, they have taken the money a second time and as there is no way to speak to someone over the phone on weekends, I will have to phone on Monday to sort out, which is added inconvenience. I wouldn't choose to stay at this particular hotel again. We had friends staying at the nearby Radisson Red and this seems like a nicer hotel generally.