Hotel Mercure Wien Westbahnhof

Hotel room was clean and basic. But our hotel room had no air-conditioning, instead, the room had an electric fan. We called and they said that we needed to upgrade our room to get air-conditioning and refrigerator / mini-bar. We did not expect this type of electric fan room in a 4 star hotel accommodation.

It is at a convenient location only 3mins from subway and rail way station.

The hotel is reliable and clean, and the location is great.

Overall a very enjoyable stay, staff were polite & on point with everything. Ready to help me answer any queries or needs I may have. Rooms are very clean and updated with all the amenities you may need. The area is very close to the westbahnhof train station. Very easy to get around in & a lot of restaurants and shop around as well! Will definitely come back to stay at The Mercure!

Check in was very poor as they asked us to wait for more than 3 hours. Two single beds were given which had wheels, hence were unstable despite our request for double bed. They kept on shouting that hotel is fully booked and whatever they are giving one must take as if it was on charity. It was certainly not good value for money.