Beyond Resort Kata

Hotel had no record of my reservation, waited an hour at airport before they found it. Told me to pay for taxi and they’d reimburse me when I got there, then they didn’t reimburse me.

Great trip to Phuket. Beyond Resort was in a beautiful location on Kata Beach. Would love to have seen the AMPLE staff at breakfast put to a better use. You don't need 10 people waiting on your table, replacing every plate, glass and utensil you use. It can become a little irritating even as polite as they were. Maybe a few of them could go down to the beach and collect some rubbish so the area stays pristine.

PROS So-called private beach and less crowded. CONS Room is rather old Bed is not very comfortable Pillow are of cheap quality and not comfortable Hot water is not consistent, you get sudden cold and sudden hot (I meant really hot) Breakfast is not up to standard, the only thing that is good is the noodle station and the coffee. Staff at poolside are not friendly (they have unwelcome faces), kind of unusual for Thais to be unfriendly. And the food suck! The ventilation in lobby is really bad specially during breakfast, the smell from the omelette/ fried eggs station is overwhelming. If you don't need to be in Kata, I believe there many better choices.

Great location, beautiful resort, and very friendly staff. Unfortunately, the room was filled with cockroaches. We called the front desk multiple times but all they did was spray the drain pipe in our room, which did not stop them from coming. When it was time to check out and pay I wanted to speak to a manager. First, they kept telling me he would be in later and then they said he wouldn’t be back until 7am the next morning. They gave me an email to contact but we still have not heard back from him. We tried contacting the hotel via hotels.com but they have not reposnded through this medium either. I would not suggest this resort, unless you’re comfortable rooming with cockroaches during your stay.