Hotel de Vigny

It was my first time to stay at the Hotel de Vigny. Unfortunately, there was certainly room for an improvement. Firstly, when I arrived at the Hotel at 1 pm, I asked a receptionist if my room by any chance is ready, as I had a meeting at 2 pm. The lady did not even check the availability of the rooms on her system, she just replied ,,sorry the check-in is at 3 pm''. Secondly, when I checked in, I called the housekeeping and asked for an iron. To my surprise they told me that they do not provide this service in their hotel due to the safety reasons. I was so frustrated as I thought it is a 5-star hotel. After an argument over the phone, I explained that I have a very important event in a few hours, and my clothes are not in the wearable condition. Luckily, they picked up few items and said that they will do an ironing themselves. Next morning I went to speak with the manager of the hotel, he was very nice and friendly, he agreed that it is not right and that I am not the only one who complains. He assured that the ironing will be free of charge and asked if I would like to iron anything else. During my check-out, I received a bill in the sum of 175 euros for the ironing service. I was very surprised again. I explained the whole situation to the receptionist, she phoned to the manager, then told me that the ironing was done in the hotel next door, thus she can only offer a discount. I was not aware of this initially. After the negotiation, the bill was cleared.

Pros - the location is great and the staff was very nice. Cons - this hotel is a bit tired and the carpet in my room was very old and needs to be replaced. It was also clear that this hotel used to allow smoking. Upon entering the room, it smelled over sterilized and then as that smell wore off, it was of stale cigarette smoke. Again, nice and helpful staff and great location but the smell really got to me.

ょliked the room very much!

it was perfect stay and I recommend this hotel for anyone going to Paris

Great location, friendly staff amazing room but could of done with a little tlc but overall well worth a visit