Library Hotel by Library Hotel Collection

Our stay at the Library Hotel was a pleasant one. The reception staff was very attentive as was the staff on the second floor (the so called reading room, where the breakfast and the afternoon snacks are served). We had a Deluxe Room, which despite its name wasn't especially luxurious, but it provided a decent king-sized bed and was located on the 7th floor, which was nice enough (the hotel has 14 floors). Our hotel neighbours were slightly more active than we would have preferred (talking extensively in the corridor and going there and back all the time), but that is by no means the hotel's fault, and the sound isolation between the rooms is adequate. Our toilet got clogged without a specific reason, but the staff handled it very professionally, so no real problem there either. I would say that the hotel is worth its rather expensive price considering the location and the level of service. The only minus I would like to mention is that it took 13 days (9 working days) for our 500 USD pre-authorisation to be cancelled from my credit card, a time period that I personally think is too long. The hotel couldn't do anything to speed things up even when I asked about it after 8 days of waiting for it to vanish. It usually doesn't take this long, so the hotel could try to update their practices on this (and there should be a possibility to cancel it manually when requested by the client, after the room has been checked).

It was fabulous as usual. I really love this quaint boutique hotel.

I felt the room was expensive, even by NYC prices, for what you got. CONS: Room only had one USB port, in the clock-radio, and we had at least 3 items that needed charging after traveling. The plug outlet in the bathroom didn't work either. We had to search behind furniture to find outlets to use. We finally unplugged a small table lamp and use its plug. The goofy electrical box mess over the desk, by the lamp outlet, is a hot mess. It should have a cover over it if it is no longer available to use...better yet, add some USB ports! Only one chair in room and no place to hang our coats. It was chilly/rainy and we had to hang our coats on the corner of the mirror. The closet was tiny and our clothes for going out filled it up. The TV didn't work. We turned it on with the remote control and then it wouldn't turn off. The volume and channel changing buttons didn't work. The slippers in the room were tiny and once a robe was used, it wasn't replaced. And finally, on our first day in the room, it was cold. We couldn't figure out how to use the thermostat to work. The front desk wasn't sure if the heat was even available to use yet. It's October and only in the 50's during the day. Hmmmmm... PROS: Pleasant front staff who had "engineer" fix everything wrong in our room that could be fixed. Our room was clean, the water was hot, and the toilet worked! The 2nd floor Library Room with refreshments was wonderful. There was always something to drink.

Great location. 10 minutes from Times Square. The staff can’t do enough for you. The rooms aren’t really large, but the ceilings are unbelievably high, which makes it feel bigger! The bathroom was a great size. The room was beautiful, comfortable and the books give it a cozy feel. The restaurant Madison and Vine is great and the continental breakfast, snacks throughout the day, wine reception each night and a beautiful rooftop bar, make this hotel fantastic!

This hotel is awesome! It really sticks to the theme of a library throughout. Each floor has a theme to it as you would find in a library (ex. social sciences, art, etc.) and each room also has a theme to it that relates to the theme of the floor (ex. the arts floor has rooms based on preforming arts, painting, architecture and others). Each room has books in it based on the theme of the room. Plus the staff is wonderful! It was an overall amazing stay!