Holiday Inn Chicago Northwest-Elgin

Much better stay this time.

amaizing.

The hotel was ok. The hot tub was nice but a bit dirty and stained. The pool was big and had a play area for kids, if only it worked. The front desk girl seemed nice until I got to my room and realized she gave us the wrong room. She gave me a 2 double bed when I had booked a 1 king size bed. When I called to talk about the mistake, she informed me there were no more 1 kind bed rooms available. I immediately hop on the phone and call reservations. They tell me they do have a 1 king size bed available and front desk should be able to help me. I walk down there to speak with the front desk girl and she looked baffled at the fact that we caught her lying because she didn’t want to do ‘work’. Placed us in a room with a 1 kind size bed like I had originally booked, asked to be switched, and for denied for. Totally unnecessary.

Check in could be a little bit faster. Line of 3 people took about 20 minutes.

Everything you need is in one location. Tollway access, a Bennigans restaurant and bar, wedding service, breakfast buffet, quiet, comfortable bed(s), and excellent service.