Candlewood Suites Detroit Ann Arbor

Our stay was very good. Fitness room needs some attention - advertises an elliptical but there was none. Nice to have free laundry facilities and free coffee to go! Very friendly vibe.

Hotel is in need of remodel. Shows it’s age. When booking advertised breakfast, coffee and a few nutrition bars is not breakfast. Location to Ann Arbor is good.

No-one st front desk on checkin (mid afternoon) - took 3 phone calls to get someone. First room not cleaned. Second room shower didn’t work. No maintenance man available so third room required.

Front desk was surprisingly unknowledgable about procedure for things like service needed for the room and payment. My room had the wrong credit card on file (one that did not belong to me, nor did I provide) and was unsure how to charge me for pantry items that I wanted to pay for separately and not placed on my room. Even more frustrating, the inability to perform this task was posed as an issue on my end because I did not want the items charged to my room and wanted to pay for them outright. My card was then taken down on a piece of paper to resolve at a later time, to which I felt very uncomfortable considering an incorrect card had been used to potentially bill my room. When I asked for it back, I was told that it would be fine and shredded later. This made me extremely uncomfortable.

I have a nice stay