Mercure Tunbridge Wells Hotel

The hotel was ideal for what I needed, it is clean but looks old and tired in a few places, don’t let that put you off - the service was exceptional in every part of the hotel. Would definitely return

It’s a good hotel for the area it is located in

Very tired hotel. Rude staff, overpriced food that you’d be better off buying a kebab. Decor is old and damaged, rooms have fixings on show, smells of damp, bathroom is disgusting. I would NEVER stay here again.

The rooms are ok but tired. The furniture is old and damaged as I found out first hand as I went for breakfast and a faulty chair collapsed causing me injury and humiliation in front of the other guests and staff. I will not be staying at another Mercure hotel again!!!!!

A very pleasant stay overall, the staff from reception to the restaurant were all very welcoming and looked pleased to help and serve. Nice building from the outside, a huge dome overcharging the reception. Spacious room well equipped with basic essentials, Comfortable bed, no outside noise. Good choice in the restaurant and the food was good. They did not mind our granddaughter making a mess with the food, The location is good, a little out of the town with good parking facilities, next to the local hospital. We could not take a dip on the swimming pool but will try this the next time. Highly recommended.