Mercure Tunbridge Wells Hotel

Our room was rather shabby, the bed was very uncomfortable and the heating inadequate. There was only an electric heater on the wall and the room was either too cold or too hot. The menu in the restaurant was very expensive for a rather uninspiring choice of food. The breakfast was also expensive, even at £11 and we certainly wouldn't have paid £15+ for it! No decent coffee!

Enjoyed a relaxing break here, our 3rd visit of 2018 so I think that says it all :)

Comfortable and clean. Would stay again. No complaint.

Clean and comfortable. No complaints. Stayed for two nights. Had breakfast one morning. Not the second morning. Had breakfast about 9.30 and they serve till 10. As it’s buffet style it wasn’t brilliant. Eggs been there too long. And it wasn’t hot enough. Don’t know what the script was on tea and coffee. I had stayed there earlier in the year and was asked as we sat down for breakfast if we wanted tea or coffee. Not this time. Apart from that I would stay again.

Very busy time. Bed good but whole hotel requires a major facelift, chairs worn out, reception carpet awful, window frames rotten, re-dec urgently needed. Breakfast fine. Could learn a lot from Premier Inns