Hawthorn Suites by Wyndham Dallas Park Central

Great room. clean, comfortable bed, and great location

Room was large and comfortable. Bathrooms were not clean. Shower curtain needed to be washed. Coffee maker had not been cleaned. This hotel could be really nice if they had better cleaning staff.

love it visit often and will be back for more

Room was excellent. Pool was very nice. Guy at the front desk was very unprofessional. He was constantly smoking at the pool while on duty.

I'm not very pleased with this stay. First of all, the hotel didn't have the suite that I booked available. I booked a 2 bedroom/2bath suite and when I checked in they told me there was a mistake w/ Hotels.com and were overbooked. The clerk said I would be getting an extra room @ no charge, but I explained to him that I booked a 2 bedroom suite because I have 9 and 2 year old boys and that I was not going to let me sleep in a room by themselves. To which he just said, "there's nothing else I can do". So, that was pretty upsetting. Then, there was no housekeeping due to the holiday, they ran out of clean towels and to top it off, they overcharged me. When I checked out I explained the overcharge to the clerk but he was rude, told me it was Hotels.com fault and that the prices were "locked". After arguing with him for a little bit, Cisco (director of operations) took over and without hesitation he refunded the amount we were overcharged. He was great, pleasant and very professional. He also apologized for the misunderstanding. I really like the hotel, the location, the pool and the breakfast; however due to all the problems I had this last time I'm not coming back to Hawthorn. For the money I paid I could of stayed at a better hotel.