Buena Vista Suites

I checked in realizing it was way early, but still I got my room right away. The living room part was quite dark, but I didn't use that part of the suite. Bed was comfy and the suite was basic clean and perfect for my stay. Staff was nice all over and they had shuttles to several locations and a counter to get all kinds of tickets to attractions. In this location you should have a car which I didn't have, but there are no sidewalks and the hotel is not on a walking distance. They were renovating parts of the hotel at the time, but it really didn't bother me. Right on the other side of the street you can find small shops to get a snack or souvenirs.

The first room we went into was a disaster and was not the room we paid for. We had to wait over an hour for someone to come and bring us new room keys and we moved all our stuff by ourselves. Then our room had no towels no soaps no shampoo. It was also missing pillows. Could not adjust the temperature of the room and bathroom was filthy with no hot water. We also had no internet until our last day. Was the worst stay.

I stayed next door at caribe. I was told that the Buena was not open.

We actually stayed at the Caribe Royale which is next door. Buena Vista Suites appeared to be in the middle of remodeling or something. It was a gorgeous property, the staff were very welcoming, and the room was very comfortable. I loved the Bath and Body Works toiletries, especially since it was my favorite scent! Our only complaint was our television. Only 2 or 3 channels worked and it wasn't anything worth watching. We would definitely return and recommend this hotel.

This old girl has definitely seen better days. Lobby carpet was worn, but clean. Seating in the restaurant was cracked vinyl, but comfortable. Restaurant service was top notch, food was acceptable. No exhaust fan in the room bathroom. Toilet was a rocking chair. Excellent toiletries and clean towels and sheets. The fixtures in the room were dated, without a USB charging port in sight, but they were in the lobby. Broken handle on the dresser and missing retaining bar in the refrigerator. The pool was gorgeous, clear and sparkling. The arcade was good, apart from a pair of air hockey tables that wouldn't seem to be able to float a feather. Service was acceptable: restaurant servers patient and prompt, desk service friendly and helpful in person. Tried calling the front desk and got no answer 3 different times. I would stay again.

We were very surprised at arriving to Buena Vista Suites with signs saying check in was at the hotel /resort next door( why wasn’t this mentioned) The WHOLE HOTEL WAS CLOSED!! The resort next door( once you found your way to the front entrance) was beautiful but surprisingly empty. Couldn’t have been more than10% occupancy but acceptable with the pandemic shut downs. Room was an upgrade and off the menu free breakfast fantastic as were the staff. Only complaint although minor was the outlet in the outer vanity area would not hold a plug and it would have been much better to have bedside lamps with USB portals because there were NO accessible outlets to charge your phone near the bed. Also WHY do you have to have a room card to get OUT of the hotel parking. Confusing Better signage would have been nice. The resort was nice and clean and staff Very friendly. Not their fault but it was a ghost town. Sad! Thank you for an enjoyable stay.

The stay was not in the hotel I booked. When you arrive they redirect you to the hotel next to it. The Buenavista Hotel is apparently closed or in reparation, so it should not be offered for booking.

we could stay in that hotel but they give us another one and I loved it.

Was transferred to prior to check in. Next door we stayed, the hotel name was Caribe Royale Orlando. It was decorated beautifully. Everything outside and inside was well maintained and clean. The breakfast was great choices. Thanks Hotel.com

On our way to the hotel we read reviews which told us we didn’t even get to stay at the hotel we booked. We called and this was confirmed. Upon arriving staff was friendly and we were told we’d be charged the same fees as the hotel we booked under instead of the new one we were staying at. We didn’t get charged parking, but at this point we were charged a higher resort fee. I’ve messaged the hotel to hopefully have this corrected. The room was very spacious and clean. The hot tub was not open which was disappointing. We had a pleasant experience minus being able to hear other guests easily.